Mercy Care on Call - CACP

Home care service based in Gungahlin, ACT 2912

Operated by Mercy Aged and Community Care Ltd · Charitable

About this listing

This service appears on the Australian Government aged care service list (30 June 2025) as a funded home care provider. Home Care Package services transitioned to the Support at Home program on 1 November 2025. Service areas, pricing and availability change, so always confirm directly with the provider or through My Aged Care.

Under Support at Home, your budget follows you. If a provider is not delivering, you can switch and exit fees are banned.

Comparing home care providers?

Prices and service quality vary widely between home care providers, and price caps have not yet taken effect. A shortlist puts the options servicing your suburb side by side, free.

What we know about Mercy Care on Call - CACP

Mercy Care on Call - CACP is listed on the Australian Government aged care service list (30 June 2025) as a funded home care provider based in Gungahlin, ACT, operating as a charitable. It is part of Mercy Health, which runs 65 services across 5 states and territories. A larger group usually means more capacity to cover sick leave and a wider range of services, though continuity of the same worker is worth asking about.

You are not short of choice here. Around 38 other home care services operate within 30 km of Gungahlin, out of 37 across Australian Capital Territory. That matters more in home care than in residential care, because under Support at Home your budget follows you: if a provider is not delivering, you can move to another one, and exit fees are banned.

Home care services do not receive Star Ratings, so no quality score is published for Mercy Care on Call - CACP or any other home care provider. Judge them on what they will commit to in writing, and on how they answer the questions below.

Questions worth asking Mercy Care on Call - CACP

Because there is no published rating for home care, what a provider will put in writing is the real test.

  1. Which services do you actually deliver yourself, and which do you subcontract? Ask who will be in the house.
  2. What is your hourly rate for personal care, nursing and domestic help, and what do you charge for care management? Ask for it in writing.
  3. You operate 65 services across 5 states. Who is my local contact, and will I get the same worker each visit?
  4. How much of my Support at Home budget goes to your fees rather than to hours of actual care? Care management is capped, so ask them to show the split.
  5. How quickly can you start, and can you take me if my package is approved but not yet assigned?
How this list works. Every service shown here comes from the Australian Government aged care service list. Nobody can pay to be ranked higher, and nobody can pay to hide a rating. When you request personalised options, providers who take part pay CareShortlist a flat referral fee. That fee never changes what you see here and is never charged to you. Read exactly how we work.

See all home care providers near Gungahlin

Common questions about Mercy Care on Call - CACP

Does Mercy Care on Call - CACP have a Star Rating?

No. The Australian Government publishes Star Ratings for residential aged care homes only, not for home care providers. Mercy Care on Call - CACP appears on the official service list as a funded provider, but no quality score exists for it or for any other home care service. That makes what a provider commits to in writing, and how they answer your questions, the practical way to compare.

Where is Mercy Care on Call - CACP based?

Mercy Care on Call - CACP is based at Suite 2E, 46-50 Hibberson Street, Gungahlin, ACT 2912. Home care providers routinely service areas well beyond their office suburb, so always confirm they cover your address.

Who operates Mercy Care on Call - CACP?

Mercy Care on Call - CACP is operated by Mercy Aged and Community Care Ltd (charitable), which runs 65 services in total. Pricing structures and service standards often travel across a provider group.

Can I switch away from Mercy Care on Call - CACP if it is not working out?

Yes. Under Support at Home your budget follows you, not the provider. You can change providers at any time and exit fees are banned. Around 38 other services operate within 30 km, so you have real alternatives. Give notice in writing and your new provider can usually help with the handover.

How do I start with Mercy Care on Call - CACP?

First you need an assessment through My Aged Care (myagedcare.gov.au or 1800 200 422), which sets your Support at Home classification and budget. Once approved you choose your provider and contact them directly. You can also ask us for a free shortlist that puts Mercy Care on Call - CACP beside the other providers servicing your area.