Silver Chain Victoria
Home care service based in Croydon, VIC 3136
About this listing
This service appears on the Australian Government aged care service list (30 June 2025) as a funded home care provider. Home Care Package services transitioned to the Support at Home program on 1 November 2025. Service areas, pricing and availability change, so always confirm directly with the provider or through My Aged Care.
Under Support at Home, your budget follows you. If a provider is not delivering, you can switch and exit fees are banned.
Comparing home care providers?
Prices and service quality vary widely between home care providers, and price caps have not yet taken effect. A shortlist puts the options servicing your suburb side by side, free.
What we know about Silver Chain Victoria
Silver Chain Victoria is listed on the Australian Government aged care service list (30 June 2025) as a funded home care provider based in Croydon, VIC, operating as a publicly listed company. It is part of Silver Chain - Victoria Limited.
You are not short of choice here. Around 299 other home care services operate within 30 km of Croydon, out of 626 across Victoria. That matters more in home care than in residential care, because under Support at Home your budget follows you: if a provider is not delivering, you can move to another one, and exit fees are banned.
Home care services do not receive Star Ratings, so no quality score is published for Silver Chain Victoria or any other home care provider. Judge them on what they will commit to in writing, and on how they answer the questions below.
Questions worth asking Silver Chain Victoria
Because there is no published rating for home care, what a provider will put in writing is the real test.
- Which services do you actually deliver yourself, and which do you subcontract? Ask who will be in the house.
- What is your hourly rate for personal care, nursing and domestic help, and what do you charge for care management? Ask for it in writing.
- As a smaller provider, what happens if my regular worker is sick or on leave, and how quickly can you cover it?
- How much of my Support at Home budget goes to your fees rather than to hours of actual care? Care management is capped, so ask them to show the split.
- How quickly can you start, and can you take me if my package is approved but not yet assigned?
See all home care providers near Croydon
Common questions about Silver Chain Victoria
Does Silver Chain Victoria have a Star Rating?
No. The Australian Government publishes Star Ratings for residential aged care homes only, not for home care providers. Silver Chain Victoria appears on the official service list as a funded provider, but no quality score exists for it or for any other home care service. That makes what a provider commits to in writing, and how they answer your questions, the practical way to compare.
Where is Silver Chain Victoria based?
Silver Chain Victoria is based at Unit 2, 16-18 Croydon Road, Croydon, VIC 3136. Home care providers routinely service areas well beyond their office suburb, so always confirm they cover your address.
Who operates Silver Chain Victoria?
Silver Chain Victoria is operated by Silver Chain - Victoria Limited (publicly listed company). Pricing structures and service standards often travel across a provider group.
Can I switch away from Silver Chain Victoria if it is not working out?
Yes. Under Support at Home your budget follows you, not the provider. You can change providers at any time and exit fees are banned. Around 299 other services operate within 30 km, so you have real alternatives. Give notice in writing and your new provider can usually help with the handover.
How do I start with Silver Chain Victoria?
First you need an assessment through My Aged Care (myagedcare.gov.au or 1800 200 422), which sets your Support at Home classification and budget. Once approved you choose your provider and contact them directly. You can also ask us for a free shortlist that puts Silver Chain Victoria beside the other providers servicing your area.