Southern Cross Community Care Services CACP (South East Metro)

Home care service based in Rivervale, WA 6103

Operated by Southern Cross Care (WA) Inc · Religious

About this listing

This service appears on the Australian Government aged care service list (30 June 2025) as a funded home care provider. Home Care Package services transitioned to the Support at Home program on 1 November 2025. Service areas, pricing and availability change, so always confirm directly with the provider or through My Aged Care.

Under Support at Home, your budget follows you. If a provider is not delivering, you can switch and exit fees are banned.

Comparing home care providers?

Prices and service quality vary widely between home care providers, and price caps have not yet taken effect. A shortlist puts the options servicing your suburb side by side, free.

What we know about Southern Cross Community Care Services CACP (South East Metro)

Southern Cross Community Care Services CACP (South East Metro) is listed on the Australian Government aged care service list (30 June 2025) as a funded home care provider based in Rivervale, WA, operating as a religious. It is part of Southern Cross Care (WA) Inc, which runs 20 services across 1 state or territory. A larger group usually means more capacity to cover sick leave and a wider range of services, though continuity of the same worker is worth asking about.

You are not short of choice here. Around 146 other home care services operate within 30 km of Rivervale, out of 264 across Western Australia. That matters more in home care than in residential care, because under Support at Home your budget follows you: if a provider is not delivering, you can move to another one, and exit fees are banned.

Home care services do not receive Star Ratings, so no quality score is published for Southern Cross Community Care Services CACP (South East Metro) or any other home care provider. Judge them on what they will commit to in writing, and on how they answer the questions below.

Questions worth asking Southern Cross Community Care Services CACP (South East Metro)

Because there is no published rating for home care, what a provider will put in writing is the real test.

  1. Which services do you actually deliver yourself, and which do you subcontract? Ask who will be in the house.
  2. What is your hourly rate for personal care, nursing and domestic help, and what do you charge for care management? Ask for it in writing.
  3. You operate 20 services across 1 state. Who is my local contact, and will I get the same worker each visit?
  4. How much of my Support at Home budget goes to your fees rather than to hours of actual care? Care management is capped, so ask them to show the split.
  5. How quickly can you start, and can you take me if my package is approved but not yet assigned?
How this list works. Every service shown here comes from the Australian Government aged care service list. Nobody can pay to be ranked higher, and nobody can pay to hide a rating. When you request personalised options, providers who take part pay CareShortlist a flat referral fee. That fee never changes what you see here and is never charged to you. Read exactly how we work.

See all home care providers near Rivervale

Common questions about Southern Cross Community Care Services CACP (South East Metro)

Does Southern Cross Community Care Services CACP (South East Metro) have a Star Rating?

No. The Australian Government publishes Star Ratings for residential aged care homes only, not for home care providers. Southern Cross Community Care Services CACP (South East Metro) appears on the official service list as a funded provider, but no quality score exists for it or for any other home care service. That makes what a provider commits to in writing, and how they answer your questions, the practical way to compare.

Where is Southern Cross Community Care Services CACP (South East Metro) based?

Southern Cross Community Care Services CACP (South East Metro) is based at 15 Rowe Avenue, Rivervale, WA 6103. Home care providers routinely service areas well beyond their office suburb, so always confirm they cover your address.

Who operates Southern Cross Community Care Services CACP (South East Metro)?

Southern Cross Community Care Services CACP (South East Metro) is operated by Southern Cross Care (WA) Inc (religious), which runs 20 services in total. Pricing structures and service standards often travel across a provider group.

Can I switch away from Southern Cross Community Care Services CACP (South East Metro) if it is not working out?

Yes. Under Support at Home your budget follows you, not the provider. You can change providers at any time and exit fees are banned. Around 146 other services operate within 30 km, so you have real alternatives. Give notice in writing and your new provider can usually help with the handover.

How do I start with Southern Cross Community Care Services CACP (South East Metro)?

First you need an assessment through My Aged Care (myagedcare.gov.au or 1800 200 422), which sets your Support at Home classification and budget. Once approved you choose your provider and contact them directly. You can also ask us for a free shortlist that puts Southern Cross Community Care Services CACP (South East Metro) beside the other providers servicing your area.