Southwest Simply Helping

Home care service based in Horsham, VIC 3400

Operated by Batson Group Pty Ltd · Private Incorporated Body

About this listing

This service appears on the Australian Government aged care service list (30 June 2025) as a funded home care provider. Home Care Package services transitioned to the Support at Home program on 1 November 2025. Service areas, pricing and availability change, so always confirm directly with the provider or through My Aged Care.

Under Support at Home, your budget follows you. If a provider is not delivering, you can switch and exit fees are banned.

Comparing home care providers?

Prices and service quality vary widely between home care providers, and price caps have not yet taken effect. A shortlist puts the options servicing your suburb side by side, free.

What we know about Southwest Simply Helping

Southwest Simply Helping is listed on the Australian Government aged care service list (30 June 2025) as a funded home care provider based in Horsham, VIC, operating as a private incorporated body. It is part of Batson Group Pty Ltd.

You are not short of choice here. Around 3 other home care services operate within 30 km of Horsham, out of 626 across Victoria. That matters more in home care than in residential care, because under Support at Home your budget follows you: if a provider is not delivering, you can move to another one, and exit fees are banned.

Home care services do not receive Star Ratings, so no quality score is published for Southwest Simply Helping or any other home care provider. Judge them on what they will commit to in writing, and on how they answer the questions below.

Questions worth asking Southwest Simply Helping

Because there is no published rating for home care, what a provider will put in writing is the real test.

  1. Which services do you actually deliver yourself, and which do you subcontract? Ask who will be in the house.
  2. What is your hourly rate for personal care, nursing and domestic help, and what do you charge for care management? Ask for it in writing.
  3. As a smaller provider, what happens if my regular worker is sick or on leave, and how quickly can you cover it?
  4. How much of my Support at Home budget goes to your fees rather than to hours of actual care? Care management is capped, so ask them to show the split.
  5. How quickly can you start, and can you take me if my package is approved but not yet assigned?
How this list works. Every service shown here comes from the Australian Government aged care service list. Nobody can pay to be ranked higher, and nobody can pay to hide a rating. When you request personalised options, providers who take part pay CareShortlist a flat referral fee. That fee never changes what you see here and is never charged to you. Read exactly how we work.

See all home care providers near Horsham

Common questions about Southwest Simply Helping

Does Southwest Simply Helping have a Star Rating?

No. The Australian Government publishes Star Ratings for residential aged care homes only, not for home care providers. Southwest Simply Helping appears on the official service list as a funded provider, but no quality score exists for it or for any other home care service. That makes what a provider commits to in writing, and how they answer your questions, the practical way to compare.

Where is Southwest Simply Helping based?

Southwest Simply Helping is based at 24 Pynsent Street, Horsham, VIC 3400. Home care providers routinely service areas well beyond their office suburb, so always confirm they cover your address.

Who operates Southwest Simply Helping?

Southwest Simply Helping is operated by Batson Group Pty Ltd (private incorporated body). Pricing structures and service standards often travel across a provider group.

Can I switch away from Southwest Simply Helping if it is not working out?

Yes. Under Support at Home your budget follows you, not the provider. You can change providers at any time and exit fees are banned. Around 3 other services operate within 30 km, so you have real alternatives. Give notice in writing and your new provider can usually help with the handover.

How do I start with Southwest Simply Helping?

First you need an assessment through My Aged Care (myagedcare.gov.au or 1800 200 422), which sets your Support at Home classification and budget. Once approved you choose your provider and contact them directly. You can also ask us for a free shortlist that puts Southwest Simply Helping beside the other providers servicing your area.