Bolton Clarke Westhaven
55 ARABIAN Road, Harristown QLD 4350
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Bolton Clarke Westhaven side by side with other options near Harristown: ratings, room availability signals, and the questions worth asking on a tour.
We will put Bolton Clarke Westhaven at the top of a shortlist beside the other options near Harristown, and can introduce you to the home if you would like.
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What residents say about Bolton Clarke Westhaven
These are not online reviews. The Australian Government interviews residents of Bolton Clarke Westhaven face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2026 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Concerns followed up: 69% said always, against a national average of 48%.
- Encouraged to be independent: 81% said always, against a national average of 60%.
- Treated with respect: 88% said always, against a national average of 68%.
Where residents rate it lower
- Well run: 31% said always, against a national average of 46%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 88% | 94% always or mostly | 68% |
| Are staff kind and caring toward you? | 88% | 94% always or mostly | 69% |
| Do you feel safe here? | 81% | 93% always or mostly | 78% |
| Do you get the care you need? | 81% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 50% | 88% always or mostly | 44% |
| Do you feel at home here? | 56% | 75% always or mostly | 64% |
| Do staff explain things to you? | 44% | 88% always or mostly | 46% |
| Do staff follow up when you raise something? | 69% | 100% always or mostly | 48% |
| Do you have a say in your daily life? | 88% | 94% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 81% | 87% always or mostly | 60% |
| Is this place well run? | 31% | 81% always or mostly | 46% |
| Do you like the food here? | 25% | 63% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2026. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Bolton Clarke Westhaven compares
Bolton Clarke Westhaven holds an overall Star Rating of 4 out of 5. That is above the QLD average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 80 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is staffing at 2, which covers how much registered nurse and total care time each resident actually receives against the government's targets. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Bolton Clarke Westhaven | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 2 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Bolton Clarke Westhaven
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Bolton Clarke Westhaven, with their official ratings beside them. None of them currently rate higher than Bolton Clarke Westhaven.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| St Vincent's Care Services Toowoomba - Hostel | Toowoomba | 2 km | Not yet rated | 84 |
| St Vincent's Care Services Toowoomba - Nursing Home | Toowoomba | 2 km | Not yet rated | 88 |
| Churches of Christ Toowoomba Aged Care Service | Kearneys Spring | 2.4 km | 4 | 94 |
| Ozcare - Toowoomba | Glenvale | 2.7 km | 3 | 150 |
| The Brodribb Home | Toowoomba | 3.2 km | 4 | 99 |
| Lutheran Services - Salem | South Toowoomba | 3.3 km | 4 | 101 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Bolton Clarke Westhaven
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all Bolton Clarke homes and services
See all aged care homes in Harristown
Common questions about Bolton Clarke Westhaven
What is the Star Rating of Bolton Clarke Westhaven?
Bolton Clarke Westhaven has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Bolton Clarke Westhaven located?
Bolton Clarke Westhaven is at 55 ARABIAN Road, Harristown, QLD 4350. You can see every other home nearby on our Harristown page.
How many residents does Bolton Clarke Westhaven have?
Bolton Clarke Westhaven has 80 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Bolton Clarke Westhaven?
Bolton Clarke Westhaven is operated by RSL Care RDNS Limited (charitable). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Bolton Clarke Westhaven?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Bolton Clarke Westhaven side by side with other options near Harristown, free.