BSL Aged Care - Clifton Hill
160 Gold Street, Clifton Hill VIC 3068
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts BSL Aged Care - Clifton Hill side by side with other options near Clifton Hill: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about BSL Aged Care - Clifton Hill
These are not online reviews. The Australian Government interviews residents of BSL Aged Care - Clifton Hill face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Has a say: 86% said always, against a national average of 72%.
Where residents rate it lower
- Staff know what they are doing: 23% said always, against a national average of 44%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 64% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 68% | 100% always or mostly | 69% |
| Do you feel safe here? | 86% | 100% always or mostly | 78% |
| Do you get the care you need? | 64% | 91% always or mostly | 65% |
| Do staff know what they are doing? | 23% | 91% always or mostly | 44% |
| Do you feel at home here? | 59% | 100% always or mostly | 64% |
| Do staff explain things to you? | 36% | 86% always or mostly | 46% |
| Do staff follow up when you raise something? | 59% | 91% always or mostly | 48% |
| Do you have a say in your daily life? | 86% | 95% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 55% | 91% always or mostly | 60% |
| Is this place well run? | 45% | 95% always or mostly | 46% |
| Do you like the food here? | 18% | 63% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How BSL Aged Care - Clifton Hill compares
BSL Aged Care - Clifton Hill holds an overall Star Rating of 4 out of 5. That is above the VIC average of 3.84, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 117 funded places it is larger than most (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 2, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | BSL Aged Care - Clifton Hill | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 5 | 3.25 |
| Quality measures | 2 | 3.04 |
Other homes near BSL Aged Care - Clifton Hill
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to BSL Aged Care - Clifton Hill, with their official ratings beside them. None of them currently rate higher than BSL Aged Care - Clifton Hill.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Clifton Views | Fitzroy North | 0.8 km | 4 | 123 |
| Northcote Mews | Northcote | 1.7 km | Not yet rated | 80 |
| Rathdowne Place | Carlton | 1.7 km | 4 | 162 |
| Aeralife Northcote | Northcote | 1.7 km | 4 | 75 |
| Little Sisters of the Poor St Joseph's Home | Northcote | 2.3 km | 4 | 51 |
| Mercy Place East Melbourne | East Melbourne | 2.3 km | 4 | 110 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking BSL Aged Care - Clifton Hill
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all Brotherhood of St Laurence homes and services
See all aged care homes in Clifton Hill
Common questions about BSL Aged Care - Clifton Hill
What is the Star Rating of BSL Aged Care - Clifton Hill?
BSL Aged Care - Clifton Hill has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is BSL Aged Care - Clifton Hill located?
BSL Aged Care - Clifton Hill is at 160 Gold Street, Clifton Hill, VIC 3068. You can see every other home nearby on our Clifton Hill page.
How many residents does BSL Aged Care - Clifton Hill have?
BSL Aged Care - Clifton Hill has 117 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns BSL Aged Care - Clifton Hill?
BSL Aged Care - Clifton Hill is operated by Brotherhood of St Laurence (religious). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at BSL Aged Care - Clifton Hill?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put BSL Aged Care - Clifton Hill side by side with other options near Clifton Hill, free.