Casey Manor
445 Ormond Road, Narre Warren South VIC 3805
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Casey Manor side by side with other options near Narre Warren South: ratings, room availability signals, and the questions worth asking on a tour.
We will put Casey Manor at the top of a shortlist beside the other options near Narre Warren South, and can introduce you to the home if you would like.
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What residents say about Casey Manor
These are not online reviews. The Australian Government interviews residents of Casey Manor face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Treated with respect: 85% said always, against a national average of 68%.
Where residents rate it lower
- Feels like home: 38% said always, against a national average of 64%. Worth asking about on a visit.
- Likes the food: 8% said always, against a national average of 28%. Worth asking about on a visit.
- Feels safe: 62% said always, against a national average of 78%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 85% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 54% | 92% always or mostly | 69% |
| Do you feel safe here? | 62% | 100% always or mostly | 78% |
| Do you get the care you need? | 62% | 85% always or mostly | 65% |
| Do staff know what they are doing? | 54% | 92% always or mostly | 44% |
| Do you feel at home here? | 38% | 76% always or mostly | 64% |
| Do staff explain things to you? | 54% | 92% always or mostly | 46% |
| Do staff follow up when you raise something? | 38% | 53% always or mostly | 48% |
| Do you have a say in your daily life? | 69% | 92% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 62% | 77% always or mostly | 60% |
| Is this place well run? | 31% | 77% always or mostly | 46% |
| Do you like the food here? | 8% | 39% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Casey Manor compares
Casey Manor holds an overall Star Rating of 4 out of 5. That is above the VIC average of 3.84, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 45 funded places it is smaller than most (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is staffing at 2, which covers how much registered nurse and total care time each resident actually receives against the government's targets. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Casey Manor | National average |
|---|---|---|
| Residents' experience | 3 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 2 | 3.25 |
| Quality measures | 4 | 3.04 |
Other homes near Casey Manor
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Casey Manor, with their official ratings beside them. None of them currently rate higher than Casey Manor.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Casey Aged Care | Narre Warren | 2.7 km | 3 | 155 |
| Mercy Place Lynbrook | Lynbrook | 3.2 km | 4 | 96 |
| Bolton Clarke Lynbrook Park | Lynbrook | 4 km | 4 | 121 |
| Luson Bloom | Clyde North | 4.8 km | 4 | 95 |
| Craigcare Berwick | Berwick | 4.9 km | 4 | 146 |
| Melville Grange Hostel | Berwick | 5.1 km | 4 | 120 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Casey Manor
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all Aged Care Group Pty Ltd homes and services
See all aged care homes in Narre Warren South
Common questions about Casey Manor
What is the Star Rating of Casey Manor?
Casey Manor has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Casey Manor located?
Casey Manor is at 445 Ormond Road, Narre Warren South, VIC 3805. You can see every other home nearby on our Narre Warren South page.
How many residents does Casey Manor have?
Casey Manor has 45 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Casey Manor?
Casey Manor is operated by Aged Care Group Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Casey Manor?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Casey Manor side by side with other options near Narre Warren South, free.