Estia Health Epping - The Poplars
64-66 Norfolk Road, Epping NSW 2121
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Estia Health Epping - The Poplars side by side with other options near Epping: ratings, room availability signals, and the questions worth asking on a tour.
We will put Estia Health Epping - The Poplars at the top of a shortlist beside the other options near Epping, and can introduce you to the home if you would like.
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What residents say about Estia Health Epping - The Poplars
These are not online reviews. The Australian Government interviews residents of Estia Health Epping - The Poplars face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Encouraged to be independent: 90% said always, against a national average of 60%.
- Has a say: 100% said always, against a national average of 72%.
- Staff know what they are doing: 65% said always, against a national average of 44%.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 70% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 70% | 100% always or mostly | 69% |
| Do you feel safe here? | 85% | 95% always or mostly | 78% |
| Do you get the care you need? | 75% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 65% | 95% always or mostly | 44% |
| Do you feel at home here? | 80% | 95% always or mostly | 64% |
| Do staff explain things to you? | 55% | 100% always or mostly | 46% |
| Do staff follow up when you raise something? | 65% | 100% always or mostly | 48% |
| Do you have a say in your daily life? | 100% | 100% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 90% | 100% always or mostly | 60% |
| Is this place well run? | 50% | 90% always or mostly | 46% |
| Do you like the food here? | 35% | 80% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Estia Health Epping - The Poplars compares
Estia Health Epping - The Poplars holds an overall Star Rating of 4 out of 5. That is above the NSW average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 106 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 3, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Estia Health Epping - The Poplars | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Estia Health Epping - The Poplars
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Estia Health Epping - The Poplars, with their official ratings beside them. None of them currently rate higher than Estia Health Epping - The Poplars.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Cheltenham House Aged Care Facility | Beecroft | 1.9 km | 4 | 75 |
| Beecroft House Aged Care | Beecroft | 2 km | 4 | 77 |
| St Catherine's Aged Care Services | Eastwood | 2.1 km | 4 | 99 |
| Southern Cross Care Marsfield Residential Aged Care | Marsfield | 2.4 km | 4 | 61 |
| BaptistCare Cooinda Court | Macquarie Park | 2.5 km | 4 | 68 |
| BaptistCare Shalom Centre | Macquarie Park | 2.5 km | 3 | 164 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Estia Health Epping - The Poplars
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all Estia Health homes and services
See all aged care homes in Epping
Common questions about Estia Health Epping - The Poplars
What is the Star Rating of Estia Health Epping - The Poplars?
Estia Health Epping - The Poplars has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Estia Health Epping - The Poplars located?
Estia Health Epping - The Poplars is at 64-66 Norfolk Road, Epping, NSW 2121. You can see every other home nearby on our Epping page.
How many residents does Estia Health Epping - The Poplars have?
Estia Health Epping - The Poplars has 106 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Estia Health Epping - The Poplars?
Estia Health Epping - The Poplars is operated by Estia Investments Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Estia Health Epping - The Poplars?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Estia Health Epping - The Poplars side by side with other options near Epping, free.