Frank Prendergast House
27 Pearson Drive, Success WA 6164
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Frank Prendergast House side by side with other options near Success: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about Frank Prendergast House
These are not online reviews. The Australian Government interviews residents of Frank Prendergast House face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Staff know what they are doing: 64% said always, against a national average of 44%.
- Feels like home: 79% said always, against a national average of 64%.
Where residents rate it lower
- Well run: 29% said always, against a national average of 46%. Worth asking about on a visit.
- Concerns followed up: 36% said always, against a national average of 48%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 79% | 93% always or mostly | 68% |
| Are staff kind and caring toward you? | 64% | 93% always or mostly | 69% |
| Do you feel safe here? | 79% | 86% always or mostly | 78% |
| Do you get the care you need? | 57% | 93% always or mostly | 65% |
| Do staff know what they are doing? | 64% | 85% always or mostly | 44% |
| Do you feel at home here? | 79% | 93% always or mostly | 64% |
| Do staff explain things to you? | 43% | 72% always or mostly | 46% |
| Do staff follow up when you raise something? | 36% | 65% always or mostly | 48% |
| Do you have a say in your daily life? | 79% | 93% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 57% | 86% always or mostly | 60% |
| Is this place well run? | 29% | 86% always or mostly | 46% |
| Do you like the food here? | 29% | 65% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Frank Prendergast House compares
Frank Prendergast House holds an overall Star Rating of 3 out of 5. That is below the WA average of 3.68, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 73 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 4 out of 5. Its weakest is quality measures at 3, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Frank Prendergast House | National average |
|---|---|---|
| Residents' experience | 3 | 3.63 |
| Compliance | 4 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Frank Prendergast House
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Frank Prendergast House, with their official ratings beside them. 3 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Treeby Parklands Care Community | Treeby | 2.7 km | Not yet rated | 120 |
| Regents Garden Aubin Grove | Aubin Grove | 3.5 km | 4 | 102 |
| Amana Living Hale Hostel | Coolbellup | 7.7 km | 4 | 40 |
| Aegis Murdoch | Murdoch | 7.7 km | 3 | 156 |
| Murdoch Gardens Care Community | Murdoch | 7.9 km | Not yet rated | 141 |
| Bethanie Illawong | Hamilton Hill | 8 km | 4 | 39 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Frank Prendergast House
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all Southern Cross Care (WA) Inc homes and services
See all aged care homes in Success
Common questions about Frank Prendergast House
What is the Star Rating of Frank Prendergast House?
Frank Prendergast House has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Frank Prendergast House located?
Frank Prendergast House is at 27 Pearson Drive, Success, WA 6164. You can see every other home nearby on our Success page.
How many residents does Frank Prendergast House have?
Frank Prendergast House has 73 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Frank Prendergast House?
Frank Prendergast House is operated by Southern Cross Care (WA) Inc (religious). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Frank Prendergast House?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Frank Prendergast House side by side with other options near Success, free.