Glenroy Terrace Care Community
858 Pascoe Vale Road, Glenroy VIC 3046
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Glenroy Terrace Care Community side by side with other options near Glenroy: ratings, room availability signals, and the questions worth asking on a tour.
We will put Glenroy Terrace Care Community at the top of a shortlist beside the other options near Glenroy, and can introduce you to the home if you would like.
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What residents say about Glenroy Terrace Care Community
These are not online reviews. The Australian Government interviews residents of Glenroy Terrace Care Community face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it lower
- Feels like home: 33% said always, against a national average of 64%. Worth asking about on a visit.
- Staff know what they are doing: 14% said always, against a national average of 44%. Worth asking about on a visit.
- Gets the care needed: 38% said always, against a national average of 65%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 52% | 90% always or mostly | 68% |
| Are staff kind and caring toward you? | 48% | 96% always or mostly | 69% |
| Do you feel safe here? | 62% | 100% always or mostly | 78% |
| Do you get the care you need? | 38% | 95% always or mostly | 65% |
| Do staff know what they are doing? | 14% | 90% always or mostly | 44% |
| Do you feel at home here? | 33% | 100% always or mostly | 64% |
| Do staff explain things to you? | 24% | 81% always or mostly | 46% |
| Do staff follow up when you raise something? | 29% | 81% always or mostly | 48% |
| Do you have a say in your daily life? | 62% | 91% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 38% | 86% always or mostly | 60% |
| Is this place well run? | 19% | 86% always or mostly | 46% |
| Do you like the food here? | 14% | 52% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Glenroy Terrace Care Community compares
This service does not have a published Star Rating in the May 2026 government extract, so it cannot be compared on score. That is not a red flag by itself: newer services, Multi-Purpose Services and some regional programs are commonly unrated. It does mean the questions you ask on a visit carry more weight than usual.
Other homes near Glenroy Terrace Care Community
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Glenroy Terrace Care Community, with their official ratings beside them.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Benetas Colton Close | Glenroy | 0.5 km | 4 | 118 |
| Villa Del Sole | Glenroy | 0.6 km | 3 | 52 |
| Craigcare Plumpton Villa | Glenroy | 0.9 km | 4 | 126 |
| McLellan House Hostel | Jacana | 1.8 km | 4 | 32 |
| Ottoman Village Aged Care | Broadmeadows | 2.8 km | 4 | 32 |
| Craigcare Pascoe Vale | Pascoe Vale | 2.9 km | 4 | 140 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Glenroy Terrace Care Community
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- Why does this service not have a published Star Rating yet, and when do you expect one?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Glenroy Terrace Care Community with Benetas Colton Close
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Common questions about Glenroy Terrace Care Community
What is the Star Rating of Glenroy Terrace Care Community?
Glenroy Terrace Care Community does not have a published overall Star Rating in the May 2026 government extract. This is common for newer services, Multi-Purpose Services and some regional programs.
Where is Glenroy Terrace Care Community located?
Glenroy Terrace Care Community is at 858 Pascoe Vale Road, Glenroy, VIC 3046. You can see every other home nearby on our Glenroy page.
How many residents does Glenroy Terrace Care Community have?
Glenroy Terrace Care Community has 121 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Glenroy Terrace Care Community?
Glenroy Terrace Care Community is operated by DPG Services Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Glenroy Terrace Care Community?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Glenroy Terrace Care Community side by side with other options near Glenroy, free.