Hamlyn Terrace Care Community
102 Louisiana Road, Hamlyn Terrace NSW 2259
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Hamlyn Terrace Care Community side by side with other options near Hamlyn Terrace: ratings, room availability signals, and the questions worth asking on a tour.
We will put Hamlyn Terrace Care Community at the top of a shortlist beside the other options near Hamlyn Terrace, and can introduce you to the home if you would like.
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What residents say about Hamlyn Terrace Care Community
These are not online reviews. The Australian Government interviews residents of Hamlyn Terrace Care Community face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Treated with respect: 83% said always, against a national average of 68%.
- Likes the food: 43% said always, against a national average of 28%.
Where residents rate it lower
- Gets the care needed: 52% said always, against a national average of 65%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 83% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 74% | 100% always or mostly | 69% |
| Do you feel safe here? | 70% | 100% always or mostly | 78% |
| Do you get the care you need? | 52% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 52% | 82% always or mostly | 44% |
| Do you feel at home here? | 70% | 87% always or mostly | 64% |
| Do staff explain things to you? | 43% | 82% always or mostly | 46% |
| Do staff follow up when you raise something? | 48% | 96% always or mostly | 48% |
| Do you have a say in your daily life? | 70% | 96% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 61% | 87% always or mostly | 60% |
| Is this place well run? | 48% | 87% always or mostly | 46% |
| Do you like the food here? | 43% | 65% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Hamlyn Terrace Care Community compares
This service does not have a published Star Rating in the May 2026 government extract, so it cannot be compared on score. That is not a red flag by itself: newer services, Multi-Purpose Services and some regional programs are commonly unrated. It does mean the questions you ask on a visit carry more weight than usual.
Other homes near Hamlyn Terrace Care Community
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Hamlyn Terrace Care Community, with their official ratings beside them.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Uniting Starrett Lodge Hamlyn Terrace | Hamlyn Terrace | 0.7 km | 4 | 80 |
| Kanwal Springs Care Community | Kanwal | 0.7 km | Not yet rated | 121 |
| Arcare Kanwal | Kanwal | 0.9 km | 3 | 140 |
| Kanwal Gardens Care Community | Kanwal | 1 km | Not yet rated | 121 |
| Catholic Healthcare Our Lady of Loreto Gardens | Hamlyn Terrace | 2 km | 4 | 60 |
| Anglican Care Warnervale Gardens | Woongarrah | 2.4 km | 4 | 66 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Hamlyn Terrace Care Community
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- Why does this service not have a published Star Rating yet, and when do you expect one?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Hamlyn Terrace Care Community with Uniting Starrett Lodge Hamlyn Terrace
See all aged care homes in Hamlyn Terrace
Common questions about Hamlyn Terrace Care Community
What is the Star Rating of Hamlyn Terrace Care Community?
Hamlyn Terrace Care Community does not have a published overall Star Rating in the May 2026 government extract. This is common for newer services, Multi-Purpose Services and some regional programs.
Where is Hamlyn Terrace Care Community located?
Hamlyn Terrace Care Community is at 102 Louisiana Road, Hamlyn Terrace, NSW 2259. You can see every other home nearby on our Hamlyn Terrace page.
How many residents does Hamlyn Terrace Care Community have?
Hamlyn Terrace Care Community has 150 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Hamlyn Terrace Care Community?
Hamlyn Terrace Care Community is operated by Hakea Grove Aged Care Pty Limited (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Hamlyn Terrace Care Community?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Hamlyn Terrace Care Community side by side with other options near Hamlyn Terrace, free.