Helping Hand Aged Care - Ingle Farm
7 SHACKLETON Avenue, Ingle Farm SA 5098
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Helping Hand Aged Care - Ingle Farm side by side with other options near Ingle Farm: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about Helping Hand Aged Care - Ingle Farm
These are not online reviews. The Australian Government interviews residents of Helping Hand Aged Care - Ingle Farm face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it lower
- Has a say: 53% said always, against a national average of 72%. Worth asking about on a visit.
- Concerns followed up: 32% said always, against a national average of 48%. Worth asking about on a visit.
- Treated with respect: 53% said always, against a national average of 68%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 53% | 95% always or mostly | 68% |
| Are staff kind and caring toward you? | 58% | 90% always or mostly | 69% |
| Do you feel safe here? | 74% | 95% always or mostly | 78% |
| Do you get the care you need? | 68% | 79% always or mostly | 65% |
| Do staff know what they are doing? | 32% | 85% always or mostly | 44% |
| Do you feel at home here? | 58% | 84% always or mostly | 64% |
| Do staff explain things to you? | 37% | 69% always or mostly | 46% |
| Do staff follow up when you raise something? | 32% | 74% always or mostly | 48% |
| Do you have a say in your daily life? | 53% | 79% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 68% | 84% always or mostly | 60% |
| Is this place well run? | 32% | 74% always or mostly | 46% |
| Do you like the food here? | 37% | 79% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Helping Hand Aged Care - Ingle Farm compares
Helping Hand Aged Care - Ingle Farm holds an overall Star Rating of 3 out of 5. That is below the SA average of 3.67, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 96 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 1, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Helping Hand Aged Care - Ingle Farm | National average |
|---|---|---|
| Residents' experience | 3 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 1 | 3.04 |
Other homes near Helping Hand Aged Care - Ingle Farm
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Helping Hand Aged Care - Ingle Farm, with their official ratings beside them. 4 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Warrina Crescent Residential Aged Care | Ingle Farm | 1 km | 4 | 140 |
| Estia Health Valley View | Valley View | 1.9 km | 3 | 113 |
| Calvary The Homestead | Walkley Heights | 2.1 km | Not yet rated | 63 |
| Para Hills Residential Care | Para Hills | 2.6 km | 4 | 60 |
| Rose Court Aged Care Facility | Gilles Plains | 3.3 km | 4 | 54 |
| Oakden Green | Oakden | 3.5 km | 4 | 40 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Helping Hand Aged Care - Ingle Farm
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Helping Hand Aged Care - Ingle Farm with Warrina Crescent Residential Aged Care
See all Helping Hand Aged Care Inc homes and services
See all aged care homes in Ingle Farm
Common questions about Helping Hand Aged Care - Ingle Farm
What is the Star Rating of Helping Hand Aged Care - Ingle Farm?
Helping Hand Aged Care - Ingle Farm has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Helping Hand Aged Care - Ingle Farm located?
Helping Hand Aged Care - Ingle Farm is at 7 SHACKLETON Avenue, Ingle Farm, SA 5098. You can see every other home nearby on our Ingle Farm page.
How many residents does Helping Hand Aged Care - Ingle Farm have?
Helping Hand Aged Care - Ingle Farm has 96 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Helping Hand Aged Care - Ingle Farm?
Helping Hand Aged Care - Ingle Farm is operated by Helping Hand Aged Care Inc (charitable). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Helping Hand Aged Care - Ingle Farm?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Helping Hand Aged Care - Ingle Farm side by side with other options near Ingle Farm, free.