Helping Hand Aged Care - Parafield Gardens
437 Salisbury Highway, Parafield Gardens SA 5107
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
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A Star Rating is a starting point, not an answer. Get a free shortlist that puts Helping Hand Aged Care - Parafield Gardens side by side with other options near Parafield Gardens: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about Helping Hand Aged Care - Parafield Gardens
These are not online reviews. The Australian Government interviews residents of Helping Hand Aged Care - Parafield Gardens face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2026 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it lower
- Feels like home: 38% said always, against a national average of 64%. Worth asking about on a visit.
- Likes the food: 12% said always, against a national average of 28%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 69% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 69% | 100% always or mostly | 69% |
| Do you feel safe here? | 69% | 100% always or mostly | 78% |
| Do you get the care you need? | 56% | 94% always or mostly | 65% |
| Do staff know what they are doing? | 38% | 94% always or mostly | 44% |
| Do you feel at home here? | 38% | 82% always or mostly | 64% |
| Do staff explain things to you? | 38% | 69% always or mostly | 46% |
| Do staff follow up when you raise something? | 38% | 88% always or mostly | 48% |
| Do you have a say in your daily life? | 62% | 93% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 56% | 75% always or mostly | 60% |
| Is this place well run? | 50% | 81% always or mostly | 46% |
| Do you like the food here? | 12% | 50% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2026. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Helping Hand Aged Care - Parafield Gardens compares
Helping Hand Aged Care - Parafield Gardens holds an overall Star Rating of 3 out of 5. That is below the SA average of 3.67, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 80 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 1, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Helping Hand Aged Care - Parafield Gardens | National average |
|---|---|---|
| Residents' experience | 3 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 1 | 3.04 |
Other homes near Helping Hand Aged Care - Parafield Gardens
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Helping Hand Aged Care - Parafield Gardens, with their official ratings beside them. 4 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Edenfield Family Care | Parafield Gardens | 1.2 km | 4 | 59 |
| Helping Hand Aged Care - Mawson Lakes Facility | Mawson Lakes | 2.7 km | 4 | 98 |
| Para Hills Residential Care | Para Hills | 2.9 km | 4 | 60 |
| Salisbury Nursing Home | Salisbury South | 3.2 km | Not yet rated | 68 |
| Dunbar Homes Salisbury | Salisbury | 3.4 km | 4 | 57 |
| UnitingSA Hawksbury Gardens Aged Care | Salisbury North | 4.1 km | 3 | 89 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Helping Hand Aged Care - Parafield Gardens
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Helping Hand Aged Care - Parafield Gardens with Edenfield Family Care
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Common questions about Helping Hand Aged Care - Parafield Gardens
What is the Star Rating of Helping Hand Aged Care - Parafield Gardens?
Helping Hand Aged Care - Parafield Gardens has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Helping Hand Aged Care - Parafield Gardens located?
Helping Hand Aged Care - Parafield Gardens is at 437 Salisbury Highway, Parafield Gardens, SA 5107. You can see every other home nearby on our Parafield Gardens page.
How many residents does Helping Hand Aged Care - Parafield Gardens have?
Helping Hand Aged Care - Parafield Gardens has 80 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Helping Hand Aged Care - Parafield Gardens?
Helping Hand Aged Care - Parafield Gardens is operated by Helping Hand Aged Care Inc (charitable). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Helping Hand Aged Care - Parafield Gardens?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Helping Hand Aged Care - Parafield Gardens side by side with other options near Parafield Gardens, free.