James Milson Village Woolwich
11 Gladstone Avenue, Woolwich NSW 2110
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
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A Star Rating is a starting point, not an answer. Get a free shortlist that puts James Milson Village Woolwich side by side with other options near Woolwich: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about James Milson Village Woolwich
These are not online reviews. The Australian Government interviews residents of James Milson Village Woolwich face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Things are explained: 92% said always, against a national average of 46%.
- Concerns followed up: 92% said always, against a national average of 48%.
- Well run: 83% said always, against a national average of 46%.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 92% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 92% | 100% always or mostly | 69% |
| Do you feel safe here? | 83% | 100% always or mostly | 78% |
| Do you get the care you need? | 83% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 75% | 100% always or mostly | 44% |
| Do you feel at home here? | 92% | 100% always or mostly | 64% |
| Do staff explain things to you? | 92% | 100% always or mostly | 46% |
| Do staff follow up when you raise something? | 92% | 100% always or mostly | 48% |
| Do you have a say in your daily life? | 83% | 100% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 92% | 100% always or mostly | 60% |
| Is this place well run? | 83% | 100% always or mostly | 46% |
| Do you like the food here? | 42% | 84% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How James Milson Village Woolwich compares
James Milson Village Woolwich holds an overall Star Rating of 4 out of 5. That is above the NSW average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 41 funded places it is smaller than most (the national average is about 82).
Its strongest measure is residents' experience at 5 out of 5. Its weakest is quality measures at 3, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | James Milson Village Woolwich | National average |
|---|---|---|
| Residents' experience | 5 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 4 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near James Milson Village Woolwich
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to James Milson Village Woolwich, with their official ratings beside them. None of them currently rate higher than James Milson Village Woolwich.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Hunters Hill Village | Hunters Hill | 1.4 km | 4 | 36 |
| Catholic Healthcare St Joseph Aged Care | Hunters Hill | 2.3 km | 4 | 52 |
| Catholic Healthcare St Anne's Aged Care | Hunters Hill | 2.4 km | 4 | 50 |
| Greenwich Place | Greenwich | 2.4 km | Not yet rated | 90 |
| Uniting Kamilaroi Lane Cove | Lane Cove | 2.5 km | 4 | 74 |
| Montrose Aged Care Plus Centre | Balmain | 2.5 km | 4 | 44 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking James Milson Village Woolwich
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all North Sydney Retirement Trust homes and services
See all aged care homes in Woolwich
Common questions about James Milson Village Woolwich
What is the Star Rating of James Milson Village Woolwich?
James Milson Village Woolwich has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is James Milson Village Woolwich located?
James Milson Village Woolwich is at 11 Gladstone Avenue, Woolwich, NSW 2110. You can see every other home nearby on our Woolwich page.
How many residents does James Milson Village Woolwich have?
James Milson Village Woolwich has 41 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns James Milson Village Woolwich?
James Milson Village Woolwich is operated by North Sydney Retirement Trust (community based). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at James Milson Village Woolwich?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put James Milson Village Woolwich side by side with other options near Woolwich, free.