Mercy Place Ave Maria
25 Graham Street, Shepparton VIC 3630
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Mercy Place Ave Maria side by side with other options near Shepparton: ratings, room availability signals, and the questions worth asking on a tour.
We will put Mercy Place Ave Maria at the top of a shortlist beside the other options near Shepparton, and can introduce you to the home if you would like.
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What residents say about Mercy Place Ave Maria
These are not online reviews. The Australian Government interviews residents of Mercy Place Ave Maria face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it lower
- Feels safe: 50% said always, against a national average of 78%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 67% | 89% always or mostly | 68% |
| Are staff kind and caring toward you? | 61% | 94% always or mostly | 69% |
| Do you feel safe here? | 50% | 100% always or mostly | 78% |
| Do you get the care you need? | 72% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 33% | 72% always or mostly | 44% |
| Do you feel at home here? | 67% | 89% always or mostly | 64% |
| Do staff explain things to you? | 44% | 94% always or mostly | 46% |
| Do staff follow up when you raise something? | 39% | 83% always or mostly | 48% |
| Do you have a say in your daily life? | 67% | 100% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 67% | 95% always or mostly | 60% |
| Is this place well run? | 44% | 100% always or mostly | 46% |
| Do you like the food here? | 28% | 72% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Mercy Place Ave Maria compares
Mercy Place Ave Maria holds an overall Star Rating of 3 out of 5. That is below the VIC average of 3.84, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 91 funded places it is about average in size (the national average is about 82).
Its strongest measure is residents' experience at 4 out of 5. Its weakest is staffing at 2, which covers how much registered nurse and total care time each resident actually receives against the government's targets. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Mercy Place Ave Maria | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 4 | 4.82 |
| Staffing | 2 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Mercy Place Ave Maria
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Mercy Place Ave Maria, with their official ratings beside them. 3 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Grutzner House | Shepparton | 0.1 km | 4 | 20 |
| Shepparton Aged Care | Shepparton | 0.5 km | 3 | 62 |
| Maculata Place | Shepparton | 1.2 km | 4 | 120 |
| Wintringham Tom Fitzgerald | Shepparton | 1.2 km | 4 | 20 |
| Harmony Village Inc | Shepparton | 3.6 km | 3 | 85 |
| Mercy Place Shepparton | Shepparton | 5 km | 3 | 96 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Mercy Place Ave Maria
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Mercy Place Ave Maria with Maculata Place
See all Mercy Health homes and services
See all aged care homes in Shepparton
Common questions about Mercy Place Ave Maria
What is the Star Rating of Mercy Place Ave Maria?
Mercy Place Ave Maria has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Mercy Place Ave Maria located?
Mercy Place Ave Maria is at 25 Graham Street, Shepparton, VIC 3630. You can see every other home nearby on our Shepparton page.
How many residents does Mercy Place Ave Maria have?
Mercy Place Ave Maria has 91 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Mercy Place Ave Maria?
Mercy Place Ave Maria is operated by Mercy Aged and Community Care Ltd (charitable). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Mercy Place Ave Maria?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Mercy Place Ave Maria side by side with other options near Shepparton, free.