Mercy Place Cairns (Bethlehem)
282 Lyons Street, Westcourt QLD 4870
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Mercy Place Cairns (Bethlehem) side by side with other options near Westcourt: ratings, room availability signals, and the questions worth asking on a tour.
We will put Mercy Place Cairns (Bethlehem) at the top of a shortlist beside the other options near Westcourt, and can introduce you to the home if you would like.
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What residents say about Mercy Place Cairns (Bethlehem)
These are not online reviews. The Australian Government interviews residents of Mercy Place Cairns (Bethlehem) face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Gets the care needed: 88% said always, against a national average of 65%.
- Concerns followed up: 69% said always, against a national average of 48%.
- Has a say: 88% said always, against a national average of 72%.
Where residents rate it lower
- Staff are kind and caring: 56% said always, against a national average of 69%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 69% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 56% | 100% always or mostly | 69% |
| Do you feel safe here? | 69% | 100% always or mostly | 78% |
| Do you get the care you need? | 88% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 56% | 87% always or mostly | 44% |
| Do you feel at home here? | 75% | 81% always or mostly | 64% |
| Do staff explain things to you? | 56% | 81% always or mostly | 46% |
| Do staff follow up when you raise something? | 69% | 100% always or mostly | 48% |
| Do you have a say in your daily life? | 88% | 100% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 56% | 81% always or mostly | 60% |
| Is this place well run? | 50% | 88% always or mostly | 46% |
| Do you like the food here? | 31% | 81% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Mercy Place Cairns (Bethlehem) compares
Mercy Place Cairns (Bethlehem) holds an overall Star Rating of 4 out of 5. That is above the QLD average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 91 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 4, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Mercy Place Cairns (Bethlehem) | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 4 | 3.25 |
| Quality measures | 4 | 3.04 |
Other homes near Mercy Place Cairns (Bethlehem)
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Mercy Place Cairns (Bethlehem), with their official ratings beside them. None of them currently rate higher than Mercy Place Cairns (Bethlehem).
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Bolton Clarke Farnorha | Westcourt | 0 km | 4 | 132 |
| Bupa Cairns | Mooroobool | 1 km | 3 | 151 |
| Blue Care Hollingsworth Elders Village | Cairns | 1.7 km | Not yet rated | 42 |
| Edge Hill Orchards | Manoora | 2.7 km | 4 | 130 |
| Regis Whitfield | Whitfield | 3.6 km | 4 | 130 |
| Bupa Mt Sheridan | White Rock | 6.9 km | 4 | 125 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Mercy Place Cairns (Bethlehem)
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Mercy Place Cairns (Bethlehem) with Bolton Clarke Farnorha
See all Mercy Health homes and services
See all aged care homes in Westcourt
Common questions about Mercy Place Cairns (Bethlehem)
What is the Star Rating of Mercy Place Cairns (Bethlehem)?
Mercy Place Cairns (Bethlehem) has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Mercy Place Cairns (Bethlehem) located?
Mercy Place Cairns (Bethlehem) is at 282 Lyons Street, Westcourt, QLD 4870. You can see every other home nearby on our Westcourt page.
How many residents does Mercy Place Cairns (Bethlehem) have?
Mercy Place Cairns (Bethlehem) has 91 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Mercy Place Cairns (Bethlehem)?
Mercy Place Cairns (Bethlehem) is operated by Mercy Aged and Community Care Ltd (charitable). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Mercy Place Cairns (Bethlehem)?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Mercy Place Cairns (Bethlehem) side by side with other options near Westcourt, free.