Ozcare Mackay
15 Charlotte Street, West Mackay QLD 4740
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Ozcare Mackay side by side with other options near West Mackay: ratings, room availability signals, and the questions worth asking on a tour.
We will put Ozcare Mackay at the top of a shortlist beside the other options near West Mackay, and can introduce you to the home if you would like.
CareShortlist is independent. This page is not an endorsement and Ozcare Mackay has not paid to appear here.
What residents say about Ozcare Mackay
These are not online reviews. The Australian Government interviews residents of Ozcare Mackay face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Likes the food: 50% said always, against a national average of 28%.
Where residents rate it lower
- Treated with respect: 50% said always, against a national average of 68%. Worth asking about on a visit.
- Has a say: 59% said always, against a national average of 72%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 50% | 91% always or mostly | 68% |
| Are staff kind and caring toward you? | 73% | 96% always or mostly | 69% |
| Do you feel safe here? | 77% | 95% always or mostly | 78% |
| Do you get the care you need? | 68% | 91% always or mostly | 65% |
| Do staff know what they are doing? | 41% | 82% always or mostly | 44% |
| Do you feel at home here? | 64% | 100% always or mostly | 64% |
| Do staff explain things to you? | 50% | 91% always or mostly | 46% |
| Do staff follow up when you raise something? | 59% | 95% always or mostly | 48% |
| Do you have a say in your daily life? | 59% | 91% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 50% | 86% always or mostly | 60% |
| Is this place well run? | 50% | 82% always or mostly | 46% |
| Do you like the food here? | 50% | 73% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Ozcare Mackay compares
Ozcare Mackay holds an overall Star Rating of 3 out of 5. That is below the QLD average of 3.89, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 120 funded places it is larger than most (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 1, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Ozcare Mackay | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 2 | 3.25 |
| Quality measures | 1 | 3.04 |
Other homes near Ozcare Mackay
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Ozcare Mackay, with their official ratings beside them. 3 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Francis Of Assisi Home | West Mackay | 1.1 km | 4 | 148 |
| Blue Care Mackay Homefield Aged Care Facility | Mackay | 1.8 km | Not yet rated | 74 |
| Glenella Care | Glenella | 4.2 km | Not yet rated | 108 |
| Good Shepherd Lodge | Mackay | 4.3 km | 4 | 168 |
| Resthaven On Quarry | North Mackay | 5.1 km | Not yet rated | 63 |
| Kerrisdale Gardens | Beaconsfield | 8.4 km | 4 | 107 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Ozcare Mackay
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Ozcare Mackay with Francis Of Assisi Home
See all Ozcare homes and services
See all aged care homes in West Mackay
Common questions about Ozcare Mackay
What is the Star Rating of Ozcare Mackay?
Ozcare Mackay has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Ozcare Mackay located?
Ozcare Mackay is at 15 Charlotte Street, West Mackay, QLD 4740. You can see every other home nearby on our West Mackay page.
How many residents does Ozcare Mackay have?
Ozcare Mackay has 120 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Ozcare Mackay?
Ozcare Mackay is operated by Ozcare (charitable). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Ozcare Mackay?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Ozcare Mackay side by side with other options near West Mackay, free.