Palm Lake Care Caloundra
95 Village Way, Little Mountain QLD 4551
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Palm Lake Care Caloundra side by side with other options near Little Mountain: ratings, room availability signals, and the questions worth asking on a tour.
We will put Palm Lake Care Caloundra at the top of a shortlist beside the other options near Little Mountain, and can introduce you to the home if you would like.
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What residents say about Palm Lake Care Caloundra
These are not online reviews. The Australian Government interviews residents of Palm Lake Care Caloundra face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Encouraged to be independent: 82% said always, against a national average of 60%.
- Feels safe: 91% said always, against a national average of 78%.
Where residents rate it lower
- Well run: 27% said always, against a national average of 46%. Worth asking about on a visit.
- Staff know what they are doing: 27% said always, against a national average of 44%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 59% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 59% | 100% always or mostly | 69% |
| Do you feel safe here? | 91% | 100% always or mostly | 78% |
| Do you get the care you need? | 73% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 27% | 77% always or mostly | 44% |
| Do you feel at home here? | 55% | 91% always or mostly | 64% |
| Do staff explain things to you? | 45% | 86% always or mostly | 46% |
| Do staff follow up when you raise something? | 50% | 82% always or mostly | 48% |
| Do you have a say in your daily life? | 77% | 91% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 82% | 91% always or mostly | 60% |
| Is this place well run? | 27% | 86% always or mostly | 46% |
| Do you like the food here? | 36% | 59% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Palm Lake Care Caloundra compares
Palm Lake Care Caloundra holds an overall Star Rating of 4 out of 5. That is above the QLD average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 122 funded places it is larger than most (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 3, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Palm Lake Care Caloundra | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 4 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Palm Lake Care Caloundra
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Palm Lake Care Caloundra, with their official ratings beside them. None of them currently rate higher than Palm Lake Care Caloundra.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Southern Cross Care Facility Caloundra | Little Mountain | 0.4 km | 4 | 103 |
| Churches of Christ Little Mountain Aged Care Service | Little Mountain | 2.1 km | 4 | 96 |
| Caloundra Adventist Retirement Village | Little Mountain | 2.5 km | 4 | 48 |
| Ozcare Caroline Chisholm | Currimundi | 3.2 km | 4 | 156 |
| IRT Woodlands | Meridan Plains | 3.3 km | 4 | 60 |
| Kawana Waters Care Community | Birtinya | 4.2 km | Not yet rated | 151 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Palm Lake Care Caloundra
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Palm Lake Care Caloundra with Caloundra Adventist Retirement Village
See all Palm Lake Care Operations Pty Ltd homes and services
See all aged care homes in Little Mountain
Common questions about Palm Lake Care Caloundra
What is the Star Rating of Palm Lake Care Caloundra?
Palm Lake Care Caloundra has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Palm Lake Care Caloundra located?
Palm Lake Care Caloundra is at 95 Village Way, Little Mountain, QLD 4551. You can see every other home nearby on our Little Mountain page.
How many residents does Palm Lake Care Caloundra have?
Palm Lake Care Caloundra has 122 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Palm Lake Care Caloundra?
Palm Lake Care Caloundra is operated by Palm Lake Care Operations Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Palm Lake Care Caloundra?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Palm Lake Care Caloundra side by side with other options near Little Mountain, free.