Phillip Island Care Community
1 A Leslie Avenue, Cowes VIC 3922
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Phillip Island Care Community side by side with other options near Cowes: ratings, room availability signals, and the questions worth asking on a tour.
We will put Phillip Island Care Community at the top of a shortlist beside the other options near Cowes, and can introduce you to the home if you would like.
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What residents say about Phillip Island Care Community
These are not online reviews. The Australian Government interviews residents of Phillip Island Care Community face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Feels safe: 93% said always, against a national average of 78%.
Where residents rate it lower
- Feels like home: 14% said always, against a national average of 64%. Worth asking about on a visit.
- Staff are kind and caring: 36% said always, against a national average of 69%. Worth asking about on a visit.
- Things are explained: 14% said always, against a national average of 46%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 43% | 79% always or mostly | 68% |
| Are staff kind and caring toward you? | 36% | 79% always or mostly | 69% |
| Do you feel safe here? | 93% | 93% always or mostly | 78% |
| Do you get the care you need? | 64% | 71% always or mostly | 65% |
| Do staff know what they are doing? | 36% | 65% always or mostly | 44% |
| Do you feel at home here? | 14% | 71% always or mostly | 64% |
| Do staff explain things to you? | 14% | 64% always or mostly | 46% |
| Do staff follow up when you raise something? | 29% | 65% always or mostly | 48% |
| Do you have a say in your daily life? | 71% | 92% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 71% | 92% always or mostly | 60% |
| Is this place well run? | 50% | 64% always or mostly | 46% |
| Do you like the food here? | 14% | 57% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Phillip Island Care Community compares
This service does not have a published Star Rating in the May 2026 government extract, so it cannot be compared on score. That is not a red flag by itself: newer services, Multi-Purpose Services and some regional programs are commonly unrated. It does mean the questions you ask on a visit carry more weight than usual.
Other homes near Phillip Island Care Community
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Phillip Island Care Community, with their official ratings beside them.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Banfields Aged Care | Cowes | 0.6 km | Not yet rated | 98 |
| Melaleuca Aged Care | Cowes | 1 km | 4 | 37 |
| Arcare Balnarring | Balnarring | 13.8 km | 4 | 75 |
| Griffiths Point Lodge Hostel | San Remo | 14.1 km | Not yet rated | 29 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Phillip Island Care Community
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- Why does this service not have a published Star Rating yet, and when do you expect one?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Phillip Island Care Community with Melaleuca Aged Care
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Common questions about Phillip Island Care Community
What is the Star Rating of Phillip Island Care Community?
Phillip Island Care Community does not have a published overall Star Rating in the May 2026 government extract. This is common for newer services, Multi-Purpose Services and some regional programs.
Where is Phillip Island Care Community located?
Phillip Island Care Community is at 1 A Leslie Avenue, Cowes, VIC 3922. You can see every other home nearby on our Cowes page.
How many residents does Phillip Island Care Community have?
Phillip Island Care Community has 80 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Phillip Island Care Community?
Phillip Island Care Community is operated by DPG Services Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Phillip Island Care Community?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Phillip Island Care Community side by side with other options near Cowes, free.