South Port Community Residential Home
18-30 Richardson Street, Albert Park VIC 3206
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts South Port Community Residential Home side by side with other options near Albert Park: ratings, room availability signals, and the questions worth asking on a tour.
We will put South Port Community Residential Home at the top of a shortlist beside the other options near Albert Park, and can introduce you to the home if you would like.
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What residents say about South Port Community Residential Home
These are not online reviews. The Australian Government interviews residents of South Port Community Residential Home face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Well run: 83% said always, against a national average of 46%.
- Things are explained: 83% said always, against a national average of 46%.
- Encouraged to be independent: 92% said always, against a national average of 60%.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 58% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 83% | 100% always or mostly | 69% |
| Do you feel safe here? | 83% | 100% always or mostly | 78% |
| Do you get the care you need? | 92% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 67% | 100% always or mostly | 44% |
| Do you feel at home here? | 83% | 100% always or mostly | 64% |
| Do staff explain things to you? | 83% | 100% always or mostly | 46% |
| Do staff follow up when you raise something? | 67% | 92% always or mostly | 48% |
| Do you have a say in your daily life? | 83% | 91% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 92% | 100% always or mostly | 60% |
| Is this place well run? | 83% | 100% always or mostly | 46% |
| Do you like the food here? | 50% | 92% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How South Port Community Residential Home compares
South Port Community Residential Home holds an overall Star Rating of 5 out of 5. That is above the VIC average of 3.84, and above the national average of 3.83. Nationally, 94% of rated homes score lower and 0% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 30 funded places it is smaller than most (the national average is about 82).
Its strongest measure is residents' experience at 5 out of 5. Its weakest is quality measures at 5, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | South Port Community Residential Home | National average |
|---|---|---|
| Residents' experience | 5 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 5 | 3.25 |
| Quality measures | 5 | 3.04 |
Other homes near South Port Community Residential Home
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to South Port Community Residential Home, with their official ratings beside them. None of them currently rate higher than South Port Community Residential Home.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Emerald Hill Residence | South Melbourne | 1.3 km | 4 | 146 |
| Napier Street Aged Care Services | South Melbourne | 1.4 km | 4 | 62 |
| Wintringham Hostel - Port Melbourne | Port Melbourne | 1.4 km | 4 | 35 |
| The Alba Aged Care Suites | South Melbourne | 2.1 km | 4 | 97 |
| Jewish Care (Vic) Inc. Residential Homes, Windsor | Melbourne | 3.3 km | 4 | 156 |
| Coppin Centre | Melbourne | 3.3 km | 4 | 207 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking South Port Community Residential Home
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all Claremont and Southport Aged Care Limited homes and services
See all aged care homes in Albert Park
Common questions about South Port Community Residential Home
What is the Star Rating of South Port Community Residential Home?
South Port Community Residential Home has an overall Star Rating of 5 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is South Port Community Residential Home located?
South Port Community Residential Home is at 18-30 Richardson Street, Albert Park, VIC 3206. You can see every other home nearby on our Albert Park page.
How many residents does South Port Community Residential Home have?
South Port Community Residential Home has 30 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns South Port Community Residential Home?
South Port Community Residential Home is operated by Claremont and Southport Aged Care Limited (community based). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at South Port Community Residential Home?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put South Port Community Residential Home side by side with other options near Albert Park, free.