Southern Cross Care Ozanam Residential Aged Care
7 Boake Place, Garran ACT 2605
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Southern Cross Care Ozanam Residential Aged Care side by side with other options near Garran: ratings, room availability signals, and the questions worth asking on a tour.
We will put Southern Cross Care Ozanam Residential Aged Care at the top of a shortlist beside the other options near Garran, and can introduce you to the home if you would like.
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What residents say about Southern Cross Care Ozanam Residential Aged Care
These are not online reviews. The Australian Government interviews residents of Southern Cross Care Ozanam Residential Aged Care face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it lower
- Feels like home: 0% said always, against a national average of 64%. Worth asking about on a visit.
- Has a say: 14% said always, against a national average of 72%. Worth asking about on a visit.
- Treated with respect: 14% said always, against a national average of 68%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 14% | 93% always or mostly | 68% |
| Are staff kind and caring toward you? | 79% | 100% always or mostly | 69% |
| Do you feel safe here? | 43% | 93% always or mostly | 78% |
| Do you get the care you need? | 21% | 57% always or mostly | 65% |
| Do staff know what they are doing? | 0% | 50% always or mostly | 44% |
| Do you feel at home here? | 0% | 50% always or mostly | 64% |
| Do staff explain things to you? | 0% | 43% always or mostly | 46% |
| Do staff follow up when you raise something? | 0% | 7% always or mostly | 48% |
| Do you have a say in your daily life? | 14% | 64% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 14% | 57% always or mostly | 60% |
| Is this place well run? | 0% | 43% always or mostly | 46% |
| Do you like the food here? | 7% | 14% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Southern Cross Care Ozanam Residential Aged Care compares
Southern Cross Care Ozanam Residential Aged Care holds an overall Star Rating of 3 out of 5. That is below the ACT average of 3.91, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 72 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is residents' experience at 2, which covers how residents themselves rated life in the home, collected in face-to-face interviews. It is the closest thing to asking the people who live there. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Southern Cross Care Ozanam Residential Aged Care | National average |
|---|---|---|
| Residents' experience | 2 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Southern Cross Care Ozanam Residential Aged Care
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Southern Cross Care Ozanam Residential Aged Care, with their official ratings beside them. 3 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Warrigal Hughes | Hughes | 0.8 km | 3 | 176 |
| Fred Ward Gardens | Curtin | 1.6 km | 4 | 115 |
| Uniting Mirinjani Weston ACT | Weston | 3.4 km | Not yet rated | 124 |
| BaptistCare Carey Gardens Centre | Red Hill | 3.5 km | 4 | 68 |
| Uniting Mirinjani Weston ACT | Weston | 3.6 km | Not yet rated | 62 |
| Uniting Eabrai Weston ACT | Weston | 3.6 km | 4 | 21 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Southern Cross Care Ozanam Residential Aged Care
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- Can I speak with a current resident or a family member of one, without a staff member present?
- What did residents say in the most recent experience survey, and what changed as a result?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all Southern Cross Care (NSW & ACT) Limited homes and services
See all aged care homes in Garran
Common questions about Southern Cross Care Ozanam Residential Aged Care
What is the Star Rating of Southern Cross Care Ozanam Residential Aged Care?
Southern Cross Care Ozanam Residential Aged Care has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Southern Cross Care Ozanam Residential Aged Care located?
Southern Cross Care Ozanam Residential Aged Care is at 7 Boake Place, Garran, ACT 2605. You can see every other home nearby on our Garran page.
How many residents does Southern Cross Care Ozanam Residential Aged Care have?
Southern Cross Care Ozanam Residential Aged Care has 72 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Southern Cross Care Ozanam Residential Aged Care?
Southern Cross Care Ozanam Residential Aged Care is operated by Southern Cross Care (NSW & ACT) Limited (religious). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Southern Cross Care Ozanam Residential Aged Care?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Southern Cross Care Ozanam Residential Aged Care side by side with other options near Garran, free.