The Heights Donvale
39-41 Mitcham Road, Donvale VIC 3111
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts The Heights Donvale side by side with other options near Donvale: ratings, room availability signals, and the questions worth asking on a tour.
We will put The Heights Donvale at the top of a shortlist beside the other options near Donvale, and can introduce you to the home if you would like.
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What residents say about The Heights Donvale
These are not online reviews. The Australian Government interviews residents of The Heights Donvale face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it lower
- Treated with respect: 35% said always, against a national average of 68%. Worth asking about on a visit.
- Concerns followed up: 18% said always, against a national average of 48%. Worth asking about on a visit.
- Likes the food: 6% said always, against a national average of 28%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 35% | 88% always or mostly | 68% |
| Are staff kind and caring toward you? | 59% | 94% always or mostly | 69% |
| Do you feel safe here? | 65% | 100% always or mostly | 78% |
| Do you get the care you need? | 47% | 94% always or mostly | 65% |
| Do staff know what they are doing? | 24% | 95% always or mostly | 44% |
| Do you feel at home here? | 47% | 82% always or mostly | 64% |
| Do staff explain things to you? | 35% | 82% always or mostly | 46% |
| Do staff follow up when you raise something? | 18% | 83% always or mostly | 48% |
| Do you have a say in your daily life? | 71% | 95% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 41% | 88% always or mostly | 60% |
| Is this place well run? | 24% | 83% always or mostly | 46% |
| Do you like the food here? | 6% | 53% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How The Heights Donvale compares
The Heights Donvale holds an overall Star Rating of 3 out of 5. That is below the VIC average of 3.84, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 94 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is staffing at 2, which covers how much registered nurse and total care time each resident actually receives against the government's targets. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | The Heights Donvale | National average |
|---|---|---|
| Residents' experience | 3 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 2 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near The Heights Donvale
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to The Heights Donvale, with their official ratings beside them. 4 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Bolton Clarke Greenview | Donvale | 0.1 km | 3 | 102 |
| Donvale Gardens | Donvale | 0.3 km | 4 | 61 |
| Calvary Millward | Doncaster East | 1.6 km | Not yet rated | 163 |
| CCSSCI - On Luck Chinese Nursing Home | Donvale | 3 km | 4 | 120 |
| Baptcare The Orchards Community | Doncaster East | 3 km | 4 | 150 |
| Arcare Templestowe | Templestowe | 3 km | 4 | 119 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking The Heights Donvale
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare The Heights Donvale with CCSSCI - On Luck Chinese Nursing Home
See all TLC Melbourne Pty Ltd homes and services
See all aged care homes in Donvale
Common questions about The Heights Donvale
What is the Star Rating of The Heights Donvale?
The Heights Donvale has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is The Heights Donvale located?
The Heights Donvale is at 39-41 Mitcham Road, Donvale, VIC 3111. You can see every other home nearby on our Donvale page.
How many residents does The Heights Donvale have?
The Heights Donvale has 94 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns The Heights Donvale?
The Heights Donvale is operated by TLC Melbourne Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at The Heights Donvale?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put The Heights Donvale side by side with other options near Donvale, free.