The Willows Private Nursing Home Pty Ltd
84 Orpington Street, Ashfield NSW 2131
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts The Willows Private Nursing Home Pty Ltd side by side with other options near Ashfield: ratings, room availability signals, and the questions worth asking on a tour.
We will put The Willows Private Nursing Home Pty Ltd at the top of a shortlist beside the other options near Ashfield, and can introduce you to the home if you would like.
CareShortlist is independent. This page is not an endorsement and The Willows Private Nursing Home Pty Ltd has not paid to appear here.
What residents say about The Willows Private Nursing Home Pty Ltd
These are not online reviews. The Australian Government interviews residents of The Willows Private Nursing Home Pty Ltd face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Concerns followed up: 62% said always, against a national average of 48%.
Where residents rate it lower
- Well run: 23% said always, against a national average of 46%. Worth asking about on a visit.
- Staff are kind and caring: 54% said always, against a national average of 69%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 62% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 54% | 100% always or mostly | 69% |
| Do you feel safe here? | 77% | 100% always or mostly | 78% |
| Do you get the care you need? | 77% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 38% | 100% always or mostly | 44% |
| Do you feel at home here? | 54% | 85% always or mostly | 64% |
| Do staff explain things to you? | 38% | 84% always or mostly | 46% |
| Do staff follow up when you raise something? | 62% | 93% always or mostly | 48% |
| Do you have a say in your daily life? | 69% | 100% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 69% | 100% always or mostly | 60% |
| Is this place well run? | 23% | 92% always or mostly | 46% |
| Do you like the food here? | 31% | 85% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How The Willows Private Nursing Home Pty Ltd compares
The Willows Private Nursing Home Pty Ltd holds an overall Star Rating of 4 out of 5. That is above the NSW average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 40 funded places it is smaller than most (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is staffing at 3, which covers how much registered nurse and total care time each resident actually receives against the government's targets. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | The Willows Private Nursing Home Pty Ltd | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 4 | 3.04 |
Other homes near The Willows Private Nursing Home Pty Ltd
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to The Willows Private Nursing Home Pty Ltd, with their official ratings beside them. None of them currently rate higher than The Willows Private Nursing Home Pty Ltd.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Wyoming Nursing Home | Summer Hill | 0.6 km | 3 | 80 |
| Uniting Annesley Haberfield | Haberfield | 0.7 km | 4 | 88 |
| Uniting Abrina Ashfield | Ashfield | 1 km | 4 | 63 |
| Windermere Aged Care Facility | Summer Hill | 1 km | 4 | 73 |
| Bupa Ashfield | Ashfield | 1 km | 4 | 70 |
| Uniting The Marion Leichhardt | Leichhardt | 1.2 km | 4 | 134 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking The Willows Private Nursing Home Pty Ltd
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare The Willows Private Nursing Home Pty Ltd with Uniting Abrina Ashfield
See all aged care homes in Ashfield
Common questions about The Willows Private Nursing Home Pty Ltd
What is the Star Rating of The Willows Private Nursing Home Pty Ltd?
The Willows Private Nursing Home Pty Ltd has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is The Willows Private Nursing Home Pty Ltd located?
The Willows Private Nursing Home Pty Ltd is at 84 Orpington Street, Ashfield, NSW 2131. You can see every other home nearby on our Ashfield page.
How many residents does The Willows Private Nursing Home Pty Ltd have?
The Willows Private Nursing Home Pty Ltd has 40 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
How do I arrange a place at The Willows Private Nursing Home Pty Ltd?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put The Willows Private Nursing Home Pty Ltd side by side with other options near Ashfield, free.