Uniting Irwin Hall Mayfield
13-15 Section Street, Mayfield NSW 2304
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
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A Star Rating is a starting point, not an answer. Get a free shortlist that puts Uniting Irwin Hall Mayfield side by side with other options near Mayfield: ratings, room availability signals, and the questions worth asking on a tour.
We will put Uniting Irwin Hall Mayfield at the top of a shortlist beside the other options near Mayfield, and can introduce you to the home if you would like.
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What residents say about Uniting Irwin Hall Mayfield
These are not online reviews. The Australian Government interviews residents of Uniting Irwin Hall Mayfield face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2026 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Staff know what they are doing: 83% said always, against a national average of 44%.
- Concerns followed up: 83% said always, against a national average of 48%.
- Gets the care needed: 100% said always, against a national average of 65%.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 92% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 83% | 100% always or mostly | 69% |
| Do you feel safe here? | 100% | 100% always or mostly | 78% |
| Do you get the care you need? | 100% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 83% | 100% always or mostly | 44% |
| Do you feel at home here? | 75% | 92% always or mostly | 64% |
| Do staff explain things to you? | 75% | 100% always or mostly | 46% |
| Do staff follow up when you raise something? | 83% | 100% always or mostly | 48% |
| Do you have a say in your daily life? | 100% | 100% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 83% | 91% always or mostly | 60% |
| Is this place well run? | 50% | 100% always or mostly | 46% |
| Do you like the food here? | 25% | 75% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2026. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Uniting Irwin Hall Mayfield compares
Uniting Irwin Hall Mayfield holds an overall Star Rating of 4 out of 5. That is above the NSW average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 38 funded places it is smaller than most (the national average is about 82).
Its strongest measure is residents' experience at 5 out of 5. Its weakest is staffing at 2, which covers how much registered nurse and total care time each resident actually receives against the government's targets. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Uniting Irwin Hall Mayfield | National average |
|---|---|---|
| Residents' experience | 5 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 2 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Uniting Irwin Hall Mayfield
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Uniting Irwin Hall Mayfield, with their official ratings beside them. None of them currently rate higher than Uniting Irwin Hall Mayfield.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Mayfield Aged Care | Mayfield | 0.1 km | 3 | 109 |
| Hippocrates Aged Care Centre | Mayfield East | 0.8 km | 4 | 66 |
| Catholic Healthcare Charles O'Neill Hostel | Mayfield | 0.9 km | 4 | 80 |
| Calvary St Martin de Porres Retirement Community | Waratah | 1.6 km | Not yet rated | 41 |
| BaptistCare Warabrook Centre | Warabrook | 2 km | 3 | 153 |
| Maroba Nursing Home | Waratah | 2 km | 4 | 155 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Uniting Irwin Hall Mayfield
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Uniting Irwin Hall Mayfield with Catholic Healthcare Charles O'Neill Hostel
See all The Uniting Church in Australia Property Trust (NSW) homes and services
See all aged care homes in Mayfield
Common questions about Uniting Irwin Hall Mayfield
What is the Star Rating of Uniting Irwin Hall Mayfield?
Uniting Irwin Hall Mayfield has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Uniting Irwin Hall Mayfield located?
Uniting Irwin Hall Mayfield is at 13-15 Section Street, Mayfield, NSW 2304. You can see every other home nearby on our Mayfield page.
How many residents does Uniting Irwin Hall Mayfield have?
Uniting Irwin Hall Mayfield has 38 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Uniting Irwin Hall Mayfield?
Uniting Irwin Hall Mayfield is operated by The Uniting Church in Australia Property Trust (NSW) (religious). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Uniting Irwin Hall Mayfield?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Uniting Irwin Hall Mayfield side by side with other options near Mayfield, free.