Uniting Lillian Wells North Parramatta
2b Fennell Street, Parramatta NSW 2150
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Uniting Lillian Wells North Parramatta side by side with other options near Parramatta: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about Uniting Lillian Wells North Parramatta
These are not online reviews. The Australian Government interviews residents of Uniting Lillian Wells North Parramatta face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2026 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Concerns followed up: 79% said always, against a national average of 48%.
- Staff know what they are doing: 71% said always, against a national average of 44%.
- Well run: 71% said always, against a national average of 46%.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 79% | 93% always or mostly | 68% |
| Are staff kind and caring toward you? | 64% | 93% always or mostly | 69% |
| Do you feel safe here? | 79% | 79% always or mostly | 78% |
| Do you get the care you need? | 64% | 93% always or mostly | 65% |
| Do staff know what they are doing? | 71% | 85% always or mostly | 44% |
| Do you feel at home here? | 71% | 85% always or mostly | 64% |
| Do staff explain things to you? | 64% | 93% always or mostly | 46% |
| Do staff follow up when you raise something? | 79% | 86% always or mostly | 48% |
| Do you have a say in your daily life? | 86% | 93% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 64% | 85% always or mostly | 60% |
| Is this place well run? | 71% | 92% always or mostly | 46% |
| Do you like the food here? | 50% | 79% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2026. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Uniting Lillian Wells North Parramatta compares
Uniting Lillian Wells North Parramatta holds an overall Star Rating of 4 out of 5. That is above the NSW average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 72 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 3, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Uniting Lillian Wells North Parramatta | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Uniting Lillian Wells North Parramatta
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Uniting Lillian Wells North Parramatta, with their official ratings beside them. None of them currently rate higher than Uniting Lillian Wells North Parramatta.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Southern Cross Care Marian Nursing Home | North Parramatta | 0.1 km | 4 | 60 |
| Uniting Westmead | Westmead | 0.9 km | 4 | 114 |
| Northcourt Nursing Home | North Parramatta | 1 km | 4 | 39 |
| Courtlands Aged Care Facility | North Parramatta | 1.3 km | 3 | 144 |
| Bolton Clarke Brentwood (PKA - Brentwood Residential Aged Care Facility) | Parramatta | 1.8 km | 4 | 82 |
| Bolton Clarke Cabrini | Westmead | 2 km | 4 | 120 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Uniting Lillian Wells North Parramatta
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Uniting Lillian Wells North Parramatta with Bolton Clarke Brentwood (PKA - Brentwood Residential Aged Care Facility)
See all The Uniting Church in Australia Property Trust (NSW) homes and services
See all aged care homes in Parramatta
Common questions about Uniting Lillian Wells North Parramatta
What is the Star Rating of Uniting Lillian Wells North Parramatta?
Uniting Lillian Wells North Parramatta has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Uniting Lillian Wells North Parramatta located?
Uniting Lillian Wells North Parramatta is at 2b Fennell Street, Parramatta, NSW 2150. You can see every other home nearby on our Parramatta page.
How many residents does Uniting Lillian Wells North Parramatta have?
Uniting Lillian Wells North Parramatta has 72 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Uniting Lillian Wells North Parramatta?
Uniting Lillian Wells North Parramatta is operated by The Uniting Church in Australia Property Trust (NSW) (religious). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Uniting Lillian Wells North Parramatta?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Uniting Lillian Wells North Parramatta side by side with other options near Parramatta, free.