Waterview Aged Care Facility
16 Cumberland Street, Teralba NSW 2284
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Waterview Aged Care Facility side by side with other options near Teralba: ratings, room availability signals, and the questions worth asking on a tour.
We will put Waterview Aged Care Facility at the top of a shortlist beside the other options near Teralba, and can introduce you to the home if you would like.
CareShortlist is independent. This page is not an endorsement and Waterview Aged Care Facility has not paid to appear here.
What residents say about Waterview Aged Care Facility
These are not online reviews. The Australian Government interviews residents of Waterview Aged Care Facility face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Staff are kind and caring: 94% said always, against a national average of 69%.
- Encouraged to be independent: 82% said always, against a national average of 60%.
- Staff know what they are doing: 65% said always, against a national average of 44%.
Where residents rate it lower
- Well run: 24% said always, against a national average of 46%. Worth asking about on a visit.
- Likes the food: 12% said always, against a national average of 28%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 65% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 94% | 100% always or mostly | 69% |
| Do you feel safe here? | 88% | 100% always or mostly | 78% |
| Do you get the care you need? | 76% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 65% | 94% always or mostly | 44% |
| Do you feel at home here? | 82% | 94% always or mostly | 64% |
| Do staff explain things to you? | 65% | 89% always or mostly | 46% |
| Do staff follow up when you raise something? | 59% | 100% always or mostly | 48% |
| Do you have a say in your daily life? | 82% | 100% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 82% | 100% always or mostly | 60% |
| Is this place well run? | 24% | 89% always or mostly | 46% |
| Do you like the food here? | 12% | 59% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Waterview Aged Care Facility compares
Waterview Aged Care Facility holds an overall Star Rating of 4 out of 5. That is above the NSW average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 97 funded places it is about average in size (the national average is about 82).
Its strongest measure is residents' experience at 4 out of 5. Its weakest is quality measures at 3, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Waterview Aged Care Facility | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 4 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 3 | 3.04 |
Other homes near Waterview Aged Care Facility
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Waterview Aged Care Facility, with their official ratings beside them. 1 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Anglican Care C A Brown | Booragul | 0.3 km | 3 | 128 |
| Anglican Care McIntosh Court | Booragul | 1.4 km | 4 | 63 |
| Bolton Clarke Macquarie View - Bolton Point | Bolton Point | 4 km | 5 | 89 |
| Fig Tree Point Aged Care Facility | Toronto | 4.2 km | 4 | 80 |
| RFBI Hawkins Masonic Village - Acacia House | Edgeworth | 4.6 km | 3 | 71 |
| Arcare Warners Bay | Warners Bay | 4.7 km | 3 | 108 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Waterview Aged Care Facility
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all Hunter Valley Care Pty Ltd homes and services
See all aged care homes in Teralba
Common questions about Waterview Aged Care Facility
What is the Star Rating of Waterview Aged Care Facility?
Waterview Aged Care Facility has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Waterview Aged Care Facility located?
Waterview Aged Care Facility is at 16 Cumberland Street, Teralba, NSW 2284. You can see every other home nearby on our Teralba page.
How many residents does Waterview Aged Care Facility have?
Waterview Aged Care Facility has 97 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Waterview Aged Care Facility?
Waterview Aged Care Facility is operated by Hunter Valley Care Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Waterview Aged Care Facility?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Waterview Aged Care Facility side by side with other options near Teralba, free.