Westgate Aged Care Facility
4 William Street, Newport VIC 3015
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Westgate Aged Care Facility side by side with other options near Newport: ratings, room availability signals, and the questions worth asking on a tour.
We will put Westgate Aged Care Facility at the top of a shortlist beside the other options near Newport, and can introduce you to the home if you would like.
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What residents say about Westgate Aged Care Facility
These are not online reviews. The Australian Government interviews residents of Westgate Aged Care Facility face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2026 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Likes the food: 58% said always, against a national average of 28%.
- Concerns followed up: 75% said always, against a national average of 48%.
- Staff know what they are doing: 67% said always, against a national average of 44%.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 58% | 83% always or mostly | 68% |
| Are staff kind and caring toward you? | 75% | 100% always or mostly | 69% |
| Do you feel safe here? | 75% | 92% always or mostly | 78% |
| Do you get the care you need? | 67% | 92% always or mostly | 65% |
| Do staff know what they are doing? | 67% | 84% always or mostly | 44% |
| Do you feel at home here? | 67% | 92% always or mostly | 64% |
| Do staff explain things to you? | 58% | 83% always or mostly | 46% |
| Do staff follow up when you raise something? | 75% | 83% always or mostly | 48% |
| Do you have a say in your daily life? | 83% | 83% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 67% | 92% always or mostly | 60% |
| Is this place well run? | 42% | 84% always or mostly | 46% |
| Do you like the food here? | 58% | 83% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2026. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Westgate Aged Care Facility compares
Westgate Aged Care Facility holds an overall Star Rating of 4 out of 5. That is above the VIC average of 3.84, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 90 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is staffing at 3, which covers how much registered nurse and total care time each resident actually receives against the government's targets. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Westgate Aged Care Facility | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 5 | 3.04 |
Other homes near Westgate Aged Care Facility
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Westgate Aged Care Facility, with their official ratings beside them. None of them currently rate higher than Westgate Aged Care Facility.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Calvary Trugo Place | Newport | 0.5 km | Not yet rated | 120 |
| Wintringham Williamstown Hostel | Williamstown North | 1.5 km | 4 | 60 |
| mecwacare Squires Place | Altona North | 2.4 km | 4 | 72 |
| Marina Residential Aged Care Service | Altona North | 3.1 km | 3 | 190 |
| Doutta Galla Yarraville Village Aged Care Facility | Yarraville | 3.3 km | 3 | 48 |
| Altona Gardens Care Community | Altona North | 3.6 km | Not yet rated | 62 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Westgate Aged Care Facility
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
See all aged care homes in Newport
Common questions about Westgate Aged Care Facility
What is the Star Rating of Westgate Aged Care Facility?
Westgate Aged Care Facility has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Westgate Aged Care Facility located?
Westgate Aged Care Facility is at 4 William Street, Newport, VIC 3015. You can see every other home nearby on our Newport page.
How many residents does Westgate Aged Care Facility have?
Westgate Aged Care Facility has 90 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Westgate Aged Care Facility?
Westgate Aged Care Facility is operated by Pannavila Enterprises Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Westgate Aged Care Facility?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Westgate Aged Care Facility side by side with other options near Newport, free.