Aged care homes in Willoughby, NSW
2 aged care homes in Willoughby, from the Australian Government service list, with official Star Ratings where published.
Estia Health Willoughby
Bupa Willoughby
Aged care homes within 20 km of Willoughby
Columbia Aged Care Services - Willowood Centre
Dougherty Apartments
Catholic Healthcare St Paul's Residential Aged Care
Willoughby Retirement Community Hostel
Pathways Sailors Bay
Uniting Kamilaroi Lane Cove
KOPWA Archbold House
Glenwood Nursing Home
Catholic Healthcare St Peter's Lane Cove North
Greenwich Place
Uniting St Columba's Lane Cove
Killara Glades Care Community
Caroline Chisholm Nursing Home
Bupa Mosman
James Milson Village North Sydney
Lansdowne Gardens on Wycombe
What the official data says about aged care in Willoughby
Willoughby has 2 aged care homes, holding 159 funded places between them. Widening the search to 20 km brings the total to 200, which is the realistic pool most families choose from. The average home here holds about 80 residents.
Across the 2 rated homes in Willoughby, the average overall Star Rating is 4 out of 5. That is above the state average for New South Wales of 3.89 by 0.11 of a star, against a national average of 3.83.
Unusually, every rated home here sits at the same overall score of 4. An identical headline rating does not make them identical places to live, so the individual measures below, and a visit, are where the real differences show.
What residents in Willoughby say
Averaged across the 2 homes in Willoughby whose residents were interviewed by the government. This is the local picture behind the star ratings. Residents here are most positive about has a say (94% said always) and least positive about likes the food (23%).
| Residents said “always” to | Willoughby | National |
|---|---|---|
| Treated with respect | 87% | 68% |
| Staff are kind and caring | 65% | 69% |
| Feels safe | 84% | 78% |
| Gets the care needed | 76% | 65% |
| Staff know what they are doing | 26% | 44% |
| Feels like home | 81% | 64% |
| Things are explained | 69% | 46% |
| Concerns followed up | 69% | 48% |
| Has a say | 94% | 72% |
| Encouraged to be independent | 81% | 60% |
| Well run | 59% | 46% |
| Likes the food | 23% | 28% |
How Willoughby homes score on each measure
An overall rating is built from four separate measures. Averages for the homes here, next to the national average, so you can see where this area is genuinely strong and where to ask harder questions.
| Measure | Willoughby | National | What it covers |
|---|---|---|---|
| Residents' experience | 4 | 3.63 | how residents themselves rated life in the home, collected in face-to-face interviews. It is the closest thing to asking the people who live there. |
| Compliance | 5 | 4.82 | whether the home has met its regulatory obligations. Almost every home scores well here, so a low score is a genuine warning sign rather than a small ding. |
| Staffing | 1.5 | 3.25 | how much registered nurse and total care time each resident actually receives against the government's targets. |
| Quality measures | 4.5 | 3.04 | clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. |
Source: Australian Government Star Ratings, May 2026 extract. How to read these ratings properly.
Who runs the homes in Willoughby
Many services belong to a larger group. Knowing the operator is useful, because standards, pricing structures and culture often travel across a group.
Estia Health (1 service here)Bupa Aged Care (1 service here)
What it costs to move into a home near Willoughby
Fees are set nationally, not by suburb, so the structure is the same in Willoughby as anywhere in Australia: a basic daily fee of $66.80 a day (as at 20 March 2026) that everyone pays, a means-tested care fee based on your income and assets, and an accommodation payment set by each individual home. That last one is where Willoughby homes will differ from each other, and it is the number to ask for in writing. Non-clinical contributions are capped over a lifetime at $137,917.01.
Estimate a room deposit or daily payment · The full cost guide
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Get care options for WilloughbyNearby areas
Chatswood (3, 1 km)Northbridge (2, 2 km)Roseville (1, 3 km)Greenwich (2, 3 km)Lane Cove North (1, 3 km)Lane Cove (3, 4 km)Forestville (1, 5 km)North Sydney (1, 5 km)Mosman (5, 5 km)Woolwich (1, 5 km)
Common questions about aged care in Willoughby
How many aged care homes are there in Willoughby?
2 aged care homes are based in Willoughby on the current national service list, with 159 funded places between them. Widening to 20 km gives 200 options in total.
What is the average Star Rating of aged care homes in Willoughby?
The 2 rated homes average 4 out of 5, compared with 3.89 across New South Wales and 3.83 nationally. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist, and the spread between individual homes matters far more than the local average.
How much does an aged care home in Willoughby cost?
There is no single figure. Everyone pays a basic daily fee of $66.80 a day (as at 20 March 2026). On top of that sits a means-tested care fee set by your income and assets, and an accommodation payment that each home sets individually, paid as a refundable lump sum, a daily payment, or a mix. Lifetime contributions are capped at $137,917.01.
Do I have to choose a home in Willoughby itself?
No. You can enter any home in Australia that has a place available and accepts your assessment. Families often look a few suburbs wider to find the right fit, which is why we show everything within 20 km of Willoughby as well.
What is the first step to arranging care in Willoughby?
An assessment through My Aged Care (myagedcare.gov.au or 1800 200 422). Nothing is government funded until that assessment is done, and the queue moves slowly, so applying early is the single most useful thing you can do. You can shortlist homes while you wait.