Bert Newton Retirement Village
32-40 Graham Road, Highett VIC 3190
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
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A Star Rating is a starting point, not an answer. Get a free shortlist that puts Bert Newton Retirement Village side by side with other options near Highett: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about Bert Newton Retirement Village
These are not online reviews. The Australian Government interviews residents of Bert Newton Retirement Village face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Treated with respect: 83% said always, against a national average of 68%.
- Feels safe: 92% said always, against a national average of 78%.
Where residents rate it lower
- Gets the care needed: 42% said always, against a national average of 65%. Worth asking about on a visit.
- Feels like home: 42% said always, against a national average of 64%. Worth asking about on a visit.
- Concerns followed up: 33% said always, against a national average of 48%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 83% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 67% | 100% always or mostly | 69% |
| Do you feel safe here? | 92% | 100% always or mostly | 78% |
| Do you get the care you need? | 42% | 100% always or mostly | 65% |
| Do staff know what they are doing? | 50% | 100% always or mostly | 44% |
| Do you feel at home here? | 42% | 84% always or mostly | 64% |
| Do staff explain things to you? | 42% | 84% always or mostly | 46% |
| Do staff follow up when you raise something? | 33% | 91% always or mostly | 48% |
| Do you have a say in your daily life? | 75% | 100% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 50% | 92% always or mostly | 60% |
| Is this place well run? | 42% | 100% always or mostly | 46% |
| Do you like the food here? | 17% | 42% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Bert Newton Retirement Village compares
Bert Newton Retirement Village holds an overall Star Rating of 3 out of 5. That is below the VIC average of 3.84, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 79 funded places it is about average in size (the national average is about 82).
Its strongest measure is residents' experience at 4 out of 5. Its weakest is quality measures at 2, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Bert Newton Retirement Village | National average |
|---|---|---|
| Residents' experience | 4 | 3.63 |
| Compliance | 4 | 4.82 |
| Staffing | 3 | 3.25 |
| Quality measures | 2 | 3.04 |
Other homes near Bert Newton Retirement Village
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Bert Newton Retirement Village, with their official ratings beside them. 3 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Rosehill Aged Care Facility | Highett | 0.9 km | 4 | 60 |
| Sandringham Grove Care Community | Sandringham | 1.2 km | Not yet rated | 90 |
| Abberfield Aged Care Facility | Sandringham | 1.8 km | 3 | 140 |
| Cheltenham Manor | Cheltenham | 2.1 km | Not yet rated | 155 |
| Fairway Bayside Aged Care | Sandringham | 2.2 km | 4 | 65 |
| Mercy Place Fernhill | Sandringham | 3 km | 4 | 120 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Bert Newton Retirement Village
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Bert Newton Retirement Village with Rosehill Aged Care Facility
See all Ryman Aged Care (Australia) Pty Ltd homes and services
See all aged care homes in Highett
Common questions about Bert Newton Retirement Village
What is the Star Rating of Bert Newton Retirement Village?
Bert Newton Retirement Village has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Bert Newton Retirement Village located?
Bert Newton Retirement Village is at 32-40 Graham Road, Highett, VIC 3190. You can see every other home nearby on our Highett page.
How many residents does Bert Newton Retirement Village have?
Bert Newton Retirement Village has 79 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Bert Newton Retirement Village?
Bert Newton Retirement Village is operated by Ryman Aged Care (Australia) Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Bert Newton Retirement Village?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Bert Newton Retirement Village side by side with other options near Highett, free.