Bolton Clarke Avonlea
3-7 Patty Street, Mentone VIC 3194
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
Considering this home?
A Star Rating is a starting point, not an answer. Get a free shortlist that puts Bolton Clarke Avonlea side by side with other options near Mentone: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about Bolton Clarke Avonlea
These are not online reviews. The Australian Government interviews residents of Bolton Clarke Avonlea face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2026 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it lower
- Encouraged to be independent: 15% said always, against a national average of 60%. Worth asking about on a visit.
- Feels safe: 46% said always, against a national average of 78%. Worth asking about on a visit.
- Has a say: 46% said always, against a national average of 72%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 46% | 69% always or mostly | 68% |
| Are staff kind and caring toward you? | 54% | 85% always or mostly | 69% |
| Do you feel safe here? | 46% | 77% always or mostly | 78% |
| Do you get the care you need? | 46% | 77% always or mostly | 65% |
| Do staff know what they are doing? | 31% | 85% always or mostly | 44% |
| Do you feel at home here? | 38% | 69% always or mostly | 64% |
| Do staff explain things to you? | 31% | 69% always or mostly | 46% |
| Do staff follow up when you raise something? | 23% | 46% always or mostly | 48% |
| Do you have a say in your daily life? | 46% | 84% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 15% | 61% always or mostly | 60% |
| Is this place well run? | 38% | 84% always or mostly | 46% |
| Do you like the food here? | 15% | 23% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2026. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Bolton Clarke Avonlea compares
Bolton Clarke Avonlea holds an overall Star Rating of 4 out of 5. That is above the VIC average of 3.84, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 70 funded places it is about average in size (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is residents' experience at 2, which covers how residents themselves rated life in the home, collected in face-to-face interviews. It is the closest thing to asking the people who live there. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Bolton Clarke Avonlea | National average |
|---|---|---|
| Residents' experience | 2 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 4 | 3.25 |
| Quality measures | 4 | 3.04 |
Other homes near Bolton Clarke Avonlea
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Bolton Clarke Avonlea, with their official ratings beside them. None of them currently rate higher than Bolton Clarke Avonlea.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Mercy Place Mentone | Mentone | 0.9 km | 4 | 128 |
| Cheltenham Manor | Cheltenham | 1.4 km | Not yet rated | 155 |
| Cheltenham Parkside Care Community | Cheltenham | 2 km | Not yet rated | 45 |
| Arcare Cheltenham | Cheltenham | 2.1 km | 4 | 90 |
| Allambee Nursing Home Kingston Centre | Cheltenham | 3 km | Not yet rated | 35 |
| Boollam Boollam Aged Care Centre | Cheltenham | 3 km | Not yet rated | 100 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Bolton Clarke Avonlea
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- Can I speak with a current resident or a family member of one, without a staff member present?
- What did residents say in the most recent experience survey, and what changed as a result?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Bolton Clarke Avonlea with Mercy Place Mentone
See all Bolton Clarke homes and services
See all aged care homes in Mentone
Common questions about Bolton Clarke Avonlea
What is the Star Rating of Bolton Clarke Avonlea?
Bolton Clarke Avonlea has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Bolton Clarke Avonlea located?
Bolton Clarke Avonlea is at 3-7 Patty Street, Mentone, VIC 3194. You can see every other home nearby on our Mentone page.
How many residents does Bolton Clarke Avonlea have?
Bolton Clarke Avonlea has 70 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Bolton Clarke Avonlea?
Bolton Clarke Avonlea is operated by RSL Care RDNS Limited (charitable). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Bolton Clarke Avonlea?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Bolton Clarke Avonlea side by side with other options near Mentone, free.