Bupa Glenvale
357 MCDOUGALL Street, Glenvale QLD 4350
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
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A Star Rating is a starting point, not an answer. Get a free shortlist that puts Bupa Glenvale side by side with other options near Glenvale: ratings, room availability signals, and the questions worth asking on a tour.
We will put Bupa Glenvale at the top of a shortlist beside the other options near Glenvale, and can introduce you to the home if you would like.
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What residents say about Bupa Glenvale
These are not online reviews. The Australian Government interviews residents of Bupa Glenvale face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it lower
- Gets the care needed: 38% said always, against a national average of 65%. Worth asking about on a visit.
- Has a say: 46% said always, against a national average of 72%. Worth asking about on a visit.
- Concerns followed up: 25% said always, against a national average of 48%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 62% | 100% always or mostly | 68% |
| Are staff kind and caring toward you? | 58% | 91% always or mostly | 69% |
| Do you feel safe here? | 62% | 91% always or mostly | 78% |
| Do you get the care you need? | 38% | 88% always or mostly | 65% |
| Do staff know what they are doing? | 33% | 62% always or mostly | 44% |
| Do you feel at home here? | 54% | 92% always or mostly | 64% |
| Do staff explain things to you? | 33% | 79% always or mostly | 46% |
| Do staff follow up when you raise something? | 25% | 67% always or mostly | 48% |
| Do you have a say in your daily life? | 46% | 75% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 42% | 92% always or mostly | 60% |
| Is this place well run? | 33% | 75% always or mostly | 46% |
| Do you like the food here? | 38% | 80% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Bupa Glenvale compares
Bupa Glenvale holds an overall Star Rating of 3 out of 5. That is below the QLD average of 3.89, and below the national average of 3.83. Nationally, 0% of rated homes score lower and 78% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 124 funded places it is larger than most (the national average is about 82).
Its strongest measure is compliance at 5 out of 5. Its weakest is quality measures at 1, which covers clinical outcomes the home reports, such as pressure injuries, falls, medication management and unplanned weight loss. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Bupa Glenvale | National average |
|---|---|---|
| Residents' experience | 3 | 3.63 |
| Compliance | 5 | 4.82 |
| Staffing | 2 | 3.25 |
| Quality measures | 1 | 3.04 |
Other homes near Bupa Glenvale
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Bupa Glenvale, with their official ratings beside them. 4 of them currently rate higher.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Ozcare - Toowoomba | Glenvale | 0.9 km | 3 | 150 |
| Bolton Clarke Westhaven | Harristown | 3.4 km | 4 | 80 |
| The Brodribb Home | Toowoomba | 3.7 km | 4 | 99 |
| Lutheran Services - Northridge Salem | Rockville | 4.1 km | 5 | 42 |
| Palm Lake Care Toowoomba | Cranley | 4.5 km | 3 | 148 |
| Lutheran Services - Salem | South Toowoomba | 5.2 km | 4 | 101 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Bupa Glenvale
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- How many registered nurse hours does each resident receive per day, and how does that compare with the government target? Ask to see the current roster.
- How often do you use agency staff rather than your own, and what is your staff turnover in the last year?
- What are your current rates for falls, pressure injuries and unplanned weight loss, and what are you doing to improve them?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Bupa Glenvale with Ozcare - Toowoomba
See all Bupa Aged Care homes and services
See all aged care homes in Glenvale
Common questions about Bupa Glenvale
What is the Star Rating of Bupa Glenvale?
Bupa Glenvale has an overall Star Rating of 3 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Bupa Glenvale located?
Bupa Glenvale is at 357 MCDOUGALL Street, Glenvale, QLD 4350. You can see every other home nearby on our Glenvale page.
How many residents does Bupa Glenvale have?
Bupa Glenvale has 124 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Bupa Glenvale?
Bupa Glenvale is operated by Bupa Aged Care Australia Pty Ltd (private incorporated body). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Bupa Glenvale?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Bupa Glenvale side by side with other options near Glenvale, free.