Our Lady Mercy Place Harris Park
128-A Alfred Street, Harris Park NSW 2150
Official Star Rating
Source: Australian Government Star Ratings quarterly extract, May 2026. Ratings are published by the Department of Health, Disability and Ageing, not by CareShortlist.
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A Star Rating is a starting point, not an answer. Get a free shortlist that puts Our Lady Mercy Place Harris Park side by side with other options near Harris Park: ratings, room availability signals, and the questions worth asking on a tour.
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What residents say about Our Lady Mercy Place Harris Park
These are not online reviews. The Australian Government interviews residents of Our Lady Mercy Place Harris Park face to face and publishes what they said. Below is the share who answered “always” to each question, from the 2025 survey round. It is the closest thing to hearing from the people who actually live there.
Where residents rate it highest
- Has a say: 93% said always, against a national average of 72%.
- Well run: 64% said always, against a national average of 46%.
- Likes the food: 43% said always, against a national average of 28%.
Where residents rate it lower
- Treated with respect: 43% said always, against a national average of 68%. Worth asking about on a visit.
- Encouraged to be independent: 36% said always, against a national average of 60%. Worth asking about on a visit.
| What residents were asked | Said “always” | Positive overall | National average |
|---|---|---|---|
| Do staff treat you with respect? | 43% | 72% always or mostly | 68% |
| Are staff kind and caring toward you? | 79% | 79% always or mostly | 69% |
| Do you feel safe here? | 71% | 78% always or mostly | 78% |
| Do you get the care you need? | 57% | 78% always or mostly | 65% |
| Do staff know what they are doing? | 57% | 71% always or mostly | 44% |
| Do you feel at home here? | 79% | 79% always or mostly | 64% |
| Do staff explain things to you? | 50% | 57% always or mostly | 46% |
| Do staff follow up when you raise something? | 50% | 79% always or mostly | 48% |
| Do you have a say in your daily life? | 93% | 93% always or mostly | 72% |
| Are you encouraged to do things for yourself? | 36% | 65% always or mostly | 60% |
| Is this place well run? | 64% | 71% always or mostly | 46% |
| Do you like the food here? | 43% | 50% always or mostly | 28% |
Source: Residents’ Experience survey, Australian Government Star Ratings (May 2026 extract), interviews conducted in 2025. Percentages are of residents interviewed at this home, not of all residents. CareShortlist does not edit, weight or rank these answers.
How Our Lady Mercy Place Harris Park compares
Our Lady Mercy Place Harris Park holds an overall Star Rating of 4 out of 5. That is above the NSW average of 3.89, and above the national average of 3.83. Nationally, 22% of rated homes score lower and 6% score higher, with the rest level with it. Most homes cluster on the same few scores, so a single star of difference is a bigger gap than it looks. With 86 funded places it is about average in size (the national average is about 82).
Its strongest measure is staffing at 5 out of 5. Its weakest is residents' experience at 3, which covers how residents themselves rated life in the home, collected in face-to-face interviews. It is the closest thing to asking the people who live there. That is the area worth probing on a visit, and we have turned it into specific questions below.
| Measure | Our Lady Mercy Place Harris Park | National average |
|---|---|---|
| Residents' experience | 3 | 3.63 |
| Compliance | 4 | 4.82 |
| Staffing | 5 | 3.25 |
| Quality measures | 4 | 3.04 |
Other homes near Our Lady Mercy Place Harris Park
Families almost never choose the first home they look at, and they should not have to. These are the closest alternatives to Our Lady Mercy Place Harris Park, with their official ratings beside them. None of them currently rate higher than Our Lady Mercy Place Harris Park.
| Home | Suburb | Distance | Rating | Places |
|---|---|---|---|---|
| Fairlea Aged Care @ Rosehill | Rosehill | 0.3 km | 4 | 51 |
| Fairlea Aged Care @ Harris Park | Harris Park | 0.4 km | 3 | 50 |
| Bolton Clarke Brentwood (PKA - Brentwood Residential Aged Care Facility) | Parramatta | 1.6 km | 4 | 82 |
| Uniting Lillian Wells North Parramatta | Parramatta | 2.3 km | 4 | 72 |
| Southern Cross Care Marian Nursing Home | North Parramatta | 2.4 km | 4 | 60 |
| Northcourt Nursing Home | North Parramatta | 2.7 km | 4 | 39 |
Ordered by distance, not by preference. No home pays to appear on this list.
Questions worth asking Our Lady Mercy Place Harris Park
Tailored to this home’s own published scores rather than a generic checklist. Take them with you.
- Can I speak with a current resident or a family member of one, without a staff member present?
- What did residents say in the most recent experience survey, and what changed as a result?
- What is the total weekly cost for someone with my family member's care needs, itemised, including extras?
- Who would be their main carer day to day, and what happens on nights and weekends?
Compare Our Lady Mercy Place Harris Park with Fairlea Aged Care @ Harris Park
See all Mercy Health homes and services
See all aged care homes in Harris Park
Common questions about Our Lady Mercy Place Harris Park
What is the Star Rating of Our Lady Mercy Place Harris Park?
Our Lady Mercy Place Harris Park has an overall Star Rating of 4 out of 5 in the May 2026 Australian Government extract, against a national average of 3.83. The rating combines residents' experience, compliance, staffing and quality measures.
Where is Our Lady Mercy Place Harris Park located?
Our Lady Mercy Place Harris Park is at 128-A Alfred Street, Harris Park, NSW 2150. You can see every other home nearby on our Harris Park page.
How many residents does Our Lady Mercy Place Harris Park have?
Our Lady Mercy Place Harris Park has 86 government-funded residential places, compared with a national average of about 82 per home. Size affects the feel of a home and the staffing ratios you should ask about.
Who owns Our Lady Mercy Place Harris Park?
Our Lady Mercy Place Harris Park is operated by Mercy Aged and Community Care Ltd (charitable). Standards and pricing structures often travel across a provider group, so it is worth looking at their other homes too.
How do I arrange a place at Our Lady Mercy Place Harris Park?
You need an aged care assessment through My Aged Care (myagedcare.gov.au or 1800 200 422) before a government-funded place can be offered. Once approved, contact the home directly to ask about availability and to arrange a visit. We can also introduce you and put Our Lady Mercy Place Harris Park side by side with other options near Harris Park, free.